Operations Manager

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK, with tens of millions of visits every year.

We are now looking for a Operations Manager to join us on a full-time, permanent basis, working 36 hours per week.

The Benefits

• Salary of £36,500 per annum
• 26 days' annual leave plus public holidays, increasing to 29 days after three years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful park location

The Role

As the Operations Manager, you will work very closely with the General Manager of the venue to ensure that the programming of the courts and pitches and customer service across the operation is delivered consistently and that the revenue targets are achieved across the sports areas of the business. The business already has high occupancy throughout the year with leagues, tournaments, coaching, block bookings, holiday camps, clubs and casual use so this role is mostly about delivering a great customer experience and ensuring user groups from the whole community have access to what they offer.

You will also

• Ensure the tennis, sports and kids programming and clubs are optimised and that all booking procedures are followed
• Work with the General Manager to review and enhance all programming to reflect the needs of the whole community
• Lead and develop a team of Recreation Assistants and front-line staff
• Day to day management of the centre, typically working opposite shifts to the GM
• Lead responsibility for health and safety when on shift
• Rota management and ensuring effective staffing for key events and competitions
• Address and resolve customer complaints in person and on email.

About You

To be considered as our Sport & Leisure Operation Manager, you will need:

• Managed a large team in a high footfall sports, recreation or leisure operation, possibly as a Senior Duty Manager, Operations Manager, Front of House Manager or Sports Programme manager.
• Experience in sports and/or kids activity programming.
• Excellent interpersonal and organisational skills.
• The flexibility to work a mixture of shifts including 7am starts, 9pm finishes and working every other weekend.

We want to put everyone in the best possible position to succeed and use the Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button, which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

So, if you are interested in this unique opportunity please get in touch with
Mark Manning at mjm@leisurepeople.com