New Homes Officer – 12 month fixed term - Swansea

Job Reference : 002432
Closing Date : 21/02/2018
Salary : £26,315 per annum
Department : Homes And Communities - Tai Gwalia
Hours Per week : 37

The New Homes Officer role is responsible for the management of the end of tenancy process, the marketing of our housing stock and the allocation of our existing stock and new developments.

This involves:

  • Having an understanding of our stock composition and the communities within which we operate

  • Having the ability to undertake thorough assessments of our customers and their housing needs

  • Being able to identify a range of support requirements

  • Provide our customers with appropriate advice and assistance in relation to their housing requirements

  • Liaising with a range of internal teams, departments and external agencies to ensure that our customers needs are met

As well as working in the office environment, the post holder will also be expected to lone work in customer’s homes and will be required to follow lone working procedures.

The pre-tenancy stage is critical and is it important that the post holder has the ability to communicate effectively with customers who have varied backgrounds and reasons for requiring housing. The ability to identify potential risks and refer/ signpost accordingly is essential. The post holder will be required to effectively work with a wide range of internal and external teams, departments and agencies to ensure that customers are fully equipped to successfully manage a tenancy.