An exciting opportunity have now arisen that will play a pivotal role in helping us to fully realise our aspirations and continue our improvement journey. We are looking for an enthusiastic individual with a genuine interest in customer service and client relations, knowledge of the housing business, a passion to improve our services, and who share and demonstrate our values of empowerment, respect, integrity, and adaptability.
The role will work closely with our Management Team to plan, shape, support and deliver continuous improvement, influencing managers and front line staff to engage with change and work in new ways. So, if you are looking for a new challenge and would like to be a key member of our thriving housing team, we would welcome an application from you.
Based at our offices on Hundred Acre Lane, Worksop and reporting to the Tenant Services Manager, you will be responsible for leading and managing the Tenancy & Estates Team to ensure that quality housing management services are delivered to our tenants, with a focus on making a real difference to their lives.
The role involves tenancy and estates management, low-level anti-social behaviour, caretaking, tenant engagement, and the administration of garage sites and community centres.
You must have a clear understanding of social housing, a proven record of partnership working and experience of managing multi-disciplinary teams across a range of functional areas, coupled with experience of successfully achieving a range of challenging targets.
We are looking for a collaborative and engaging individual with vision and creativity, and an enthusiastic desire to contribute to the development of a high performing Housing Service.
You should have a good up to date knowledge of social housing and law, a working knowledge of relevant regulations and good practice, along with proven experience of delivering high quality services. Strong influencing, negotiation and presentation skills will be critical to success in the role.
Bassetlaw District Council recognises our employees’ commitment to excellence in service delivery, and in return is committed to providing a healthy work-life balance as part of a generous rewards package, which includes:
- A minimum of 25 days annual leave rising incrementally each year to a maximum of 31 days after 5 years’ service, plus bank holidays,
- Access to the Local Government Pension Scheme,
- Casual User Allowance
- Flexible working
- Family friendly policies
- Discounted parking
- Optional benefits including an annual leave purchase scheme and health and wellbeing scheme.
For an informal discussion about this role please contact Martyn Hudson, Tenant Services Manager on 01909 533533 or by email Martyn.Hudson@bassetlaw.gov.uk
To request an application pack, please visit www.bassetlawjobs.co.uk, email firstname.lastname@example.org or telephone the HR Team on (01909) 533121. Please quote the reference: HSG1076P on the application form and within all correspondence.
Closing date: 12 noon, Monday 14th June 2021
Interview date: Friday 25th June 2021