Field Service Manager

Job reference: 000586

Location: Gateshead

Closing date: 13/10/2021

Employment type: Permanent

Division: Maintenance and Repairs

Hours per week: 39

We have a fantastic opportunity for a Field Service Manager to join the Maintenance and Repairs team, based at our site in Gateshead. You will manage, a team of Service Engineers, to deliver against the branches Business Plan for PPM’s, LOLER defects and call outs across our branch area to meet business objectives. 

Your role is to ensure that KPI’s are met, developing your team to ensure that Engineers and subcontractors are adhering to company policies, ethics and Health and Safety requirements to ensure compliance on all work completed.  You will therefore be an effective communicator, self motivated and able to deliver results.

Ideal candidates will have technical industry experience within complex lift maintenance, with proven success in managing a team of field-based engineers; to deliver and achieve targets within financial constraints. 

Key Responsibilities:

  • Organisation of effective routing and planning for all engineer workloads 
  • Organisation and development of Engineers training requirements
  • Organisation of Engineers equipment and documents
  • Organisation and completion of defects
  • Achieving branch and operational targets
  • Customer Service/ Queries and complaints
  • Credit control logs and CRM
  • Customer feedbacks
  • Site monitoring
  • Absence management, performance management and appraisal
  • Holiday allocation and sickness
  • Maintenance of Portfolio
  • Risk Assessment and method statements
  • Participation in the out of hours service management rota

Minimum Requirements / Qualifications

  • Professional or technical qualifications
  • Qualified to a minimum of NVQ level 3 Management or equivalent is desirable (training provided for internal applicants)
  • Qualified to a minimum of NVQ Level 2 in Lift Engineering or equivalent industry experience is desirable

Company Information:

Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year.  The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work. 

We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’ lifestyles.

Benefits Include:  

  • Competitive Salary, paid on a monthly basis
  • Quarterly Bonus Scheme (based on Group Company profits)
  • 25 days holiday with the option to purchase another 5 days
  • Matched Contribution (Salary Sacrifice) Pension Scheme
  • SimplyHealth Cash Plan (allows you to claim towards health costs)
  • Employee Assistance Programme
  • Company Benefits Discount/ Rewards Scheme (includes cinema discounts, discounted hotel and theme park stays and discounts off many high street shops) ​​​​​​​


The closing date for this job has now passed.