Customer Service Advisor
Glasgow - City Park

Job Reference: GCP-VOL-008554

Location: Glasgow - City Park

Closing Date: 30/12/2021

Salary: £9.50 Per hour

Employment Type: Permanent

Hours Per week: 37.5

Teleperformance ranked 25 in the Fortune World's Best WorkplacesTM in 2021!

 

Each Interaction Matters

 

Benefits of being a Customer Service Representative 

  • On-line recruitment process, with potential job offer within 24 hours and fully paid training
  • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
  • Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
  • Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
  • Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
  • Life Assurance Cover & Pension Scheme
  • Length of Service and monthly recognition awards
  • Opportunities for career development and progression

Skills needed to be a Customer Service Representative

We are looking for the following skills and attributes:

  • Strong verbal and written skills with the ability to show attention to detail
  • Ability to establish collaborative customer relationships in a fast-paced environment.
  • A good attitude and the ability to interact with lots of different people.
  • Professional and friendly telephone manner
  • Customer Service experience
  • Experience of working in a target driven environment to a high standard.
  • PC skills, and the ability to navigate multiple systems competently, with ease.
  • A good consistent typing speed
  • Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
  • Able to work within a fast paced, engaging environment

Job Overview

  • Start Date: December
  • Salary: £18,525 per annum (£9.50 per hour)
  • Location: Glasgow – City Park
  • Site: Glasgow City Park - office based at our site conveniently located next to Glasgow Royal Infirmary.  On successful completion of training, successful candidates will be given the option to work from home subject to Team Leader approval.
  • Shifts: Full time 37.5 hours per week, full flexibility required Monday to Friday 8am to 6pm and every other Saturday 8am - 2pm.
  • Training Duration: 10 weeks, delivered on site and full attendance required
  • Contract: Permanent

Teleperformance are currently recruiting for Customer Service Representatives to deliver first contact resolution and act as a brand ambassador at all times to the customers of a leading energy supplier with an exceptional reputation in their industry.  

 

Day to day responsibilities of the Customer Service Representative

  • You will play a pivotal role in retaining and building upon our existing customer base, taking ownership for customer enquiries and using initiative to provide an exceptional resolution at first point of contact
  • Form emotional connections with customers in order to understand their individual needs and handle objections to promote relevant products and services
  • Working in a fast paced targeted environment you will strive to contribute to the team performance whilst seeking to exceed individual objectives
  • Adhere to the leading energy supplier’s policies, procedures and employee rules at all times.
  • Ensure that company, regulatory, compliance and data protection regulations are adhered to at all times
  • With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.



 

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