Inbound Customer Service Advisor

Job Reference : GRS-VOL-04681
Location : Glasgow - Renfrew St
Closing Date : 11/09/2017
Salary : Up to £16,087 per annum + bonus
Employment Type : Permanent
Hours Per week : 37.5

Shifts - 5/7 days between 8am - 8pm Monday - Friday, 9am - 5pm Saturday and 9.30am - 2.30pm Sunday with a day off during the week to compensate for any weekend work
Training - 2 weeks, 9am - 5pm Monday - Friday
Start Date - 11/09/2017 

 

Job description

A fantastic opportunity has arisen for hard-working, customer focused call centre advisors looking for a fresh approach to inbound customer services.

Teleperformance, one of the most globally renowned customer management firms, are looking to recruit experienced contact centre agents with a passion for customer service.

At Teleperformance, we are very much about putting the customer at the heart of everything we do, listening to our customers’ demands and needs and reacting accordingly.

 

Criteria:

  • Ideally you will have 6 months customer service and/ or sales experience in a contact centre environment

  • A strong background in a regulated/ insurance/ financial sector preferred but not essential

  • Qualified to GCSE level or above

 

What we would like you to do:                                    

  • Energetically and enthusiastically work as part of a high performing inbound sales and service team on behalf of one of our leading car insurance clients

  • Consistently put our customers first and build their trust

  • Pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand

  • Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease

  • Adhering to company and industry standards

  • Following all FCA regulations and quality and compliance principles

  • Adhering to TCF principles whilst maintaining first class customer service

 

In turn, we will offer you:

  • Fully comprehensive training and on-the-job support

  • Full time permanent contract for 37.5 hours per week

  • 28 days inclusive of bank holidays 

  • Earn £200 for recommending us a friend who we then employ

  • On-going coaching and genuine opportunities to develop your career through our Management programmes

  • 2 for 1 cinema tickets

  • A fun and friendly environment

  • Discounted gym membership

  • Subsidised social events

  • Childcare voucher scheme

 

Who are we?

Teleperformance is the Worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978, and every year we interact with more than 35% of the world population.

 

You can follow us on:                                                                             

 

Facebook            https://www.facebook.com/teleperformanceukcareers

Twitter                 https://twitter.com/TPcareersUK

 

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