Customer Service Advisor - Aviva

Job Reference : NOR-VOL-005111
Location : Norwich
Closing Date : 22/01/2018
Salary : Starting at £16,477 per annum plus potential pay progression up to £1.75 per hour
Employment Type : Permanent
Hours Per week : 37.5

Shifts - 5/7 days between 8am - 8pm Monday - Friday, 8am - 5pm Saturday and 10am - 4pm Sunday. Full flexibility required
Training - 4 weeks, Monday - Friday 9am - 5pm
Start Date - 22/01/2018


The Role

We have great opportunities for people-people, with a passion for excellent customer service to join our team in Norwich.

Teleperformance are proud to be working with Aviva, the UK’s largest insurer who have a strong commitment to serve their customers well. Within the role you’ll support customers with a range of enquiries regarding their car and home insurance policies, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service.

We are looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure all customers receive the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, along with having good computer skills and the ability and focus to maintain attention to detail whilst working to quality measures.

Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role. You will also benefit from a full rewards package including, additional earning potential through our pay progression scheme, 28 days paid holiday, career progression, recognition schemes, corporate and retail discounts, pension plan and much more.

For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.


Who are we?

Teleperformance is the Worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978, and every year we interact with more than 35% of the world population.


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