Technical Support Advisor

Job Reference : GTRH-VOL-005431
Location : Gateshead - Tyne River House
Closing Date : 11/06/2018
Salary : Up to £16,300 per annum plus uncapped bonus & product discount
Employment Type : Permanent
Hours Per week : 40

Shifts Full Time - 5/7 days between 7.55am - 8pm Monday - Sunday Full flexibility for full time 40 hour contracts

Training - 3 weeks full time, Monday - Friday 9am - 6pm
Start Date: 11/06/2018

 

Guess What????

We are super excited to share our news that we are now expanding our English Technical Support Team for one of our prestigious clients, and you could be part of this!

You will join a globally recognised, high profile team, representing one of the biggest and most attractive brands in the world, known for their design and first-class quality. We are looking for energized, savvy and real people to deliver “the works” to our customers. People who engage, excite and deliver with passion, purpose and pride, with a desire to be part of the fast moving world of tech.

In return we will give you the best of everything.

  • First class, award winning training program, just for you.
  • Amazing state of the art systems and tools to help you to be awesome in your job.
  • Personalised career plan, designed to glide you through our internal development platforms, earning more basic and bonus, Ker-Ching!
  • Work hard, play hard and reap the juicy rewards.

The Role

You will handle inbound calls, providing best in class service and technical support on a range of products. Every call is different, every caller is different, yet our delivery standards remain the same, with very high regards for quality and customer satisfaction.

You will bring your personality to every call, adapting your style to reflect your customer, ensuring a unique experience from the get go. Your calls could be a straight forward simple query, or slightly more complex, requiring a step by step walk through approach with your customer, therefore patience, knowledge and innovation is essential.

With active listening, and effective questioning skills, you will trouble shoot, establish root cause, and provide a first time resolution of every call.

To provide such support, we are seeking technically minded, PC literate, articulate individuals with proven customer service experience.

Comprehensive training is provided for this position, not just at the start of your role but ongoing throughout your career. We want you to progress to a senior advisor within the first 12 months of your role, and we will help to achieve this.

Who are we?

Teleperformance is the worldwide leader in multichannel customer experience management.

We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978, and every year we interact with more than 35% of the world population.

You can follow us on:                                                                             

Facebook            https://www.facebook.com/teleperformanceukcareers

Twitter                 https://twitter.com/TPcareersUK

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