The Role/Key Responsibilities:
- Overcome objections & difficult situations
- Demonstrate positive and professional attitude/behaviour at all times
- Promoting our clients brand, products and services
- Enhance customer experience through excellent quality & compliance
- Manage own performance, willingness to learn
- Experience in an outbound telesales environment
- Excellent communication & listening skills
- Excellent attention to detail
- Ability to work under pressure / Resilient
- Positive Attitude / Solution focused / Proactive approach
- Energetic, passionate and have the ability to work as part of a team
- Fully flexible, confident and results driven
- Computer Literate
- Previous B2C sales experience
- Proficient in Word, Excel and Microsoft packages
- Proven experience in managing customer/client relationship
- Money motivated
Teleperformance is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded.
We are a well-established and successful global outsourcing company but within the contact centre we work as a close-knit team that gets a real buzz from working together.
We invest in a thorough training period so that you get to really know your colleagues and the role in more detail. Close ongoing support is provided, tailored for our people’s needs. Our team leaders and management are really approachable and always on hand to help with any problem or situation.
We believe that diversity plays a meaningful role in the success of our business, and we are committed to building an inclusive work environment which respects, values, celebrates and makes the most of peoples individual differences.
As well as a highly competitive salary we offer a benefits package that includes:
- Employee discounts
- On site catering facility
- Discounted tickets to the Manchester Arena events
- Casual dress code
Start date: 24th September 2018
Salary: £17k + OTE £5k commission
Location: Manchester City Centre
If you’ve worked in a customer facing sales environment whether that be face to face or over the phone, then we would love to hear from you!