Customer Service Advisor
Gateshead - Baltic House

Job Reference: GBH-VOL-006346

Location: Gateshead - Baltic House

Closing Date: 06/08/2019

Salary: Up to £17,264 per annum

Employment Type: Permanent

Hours Per week: 40

Do you have a passion for delivering an excellent level of customer service, ensuring your customers receive a positive experience at all times?

Are you a problem solver, who likes a challenge?

If you can answer yes to the above, we want to hear from you!

Customer Service Advisor

  • Salary –  Up to £17,264 per annum
  • Location – Baltic Place, Gateshead Quayside
  • Hours – 40
  • 40 hour contract: fully flexible between the hours of 8am – 8pm, Monday to Friday, 9am-4pm Sat and Sun (on rota), working 5 days out of 7
  • Contract - Permanent
  • Training – -5-8 days training Monday to Friday 9am-6.00pm. Full attendance is required.
  • Start Date – 06/08/2019
  • Requirements – DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.

The Role

Due to our continued business success, we are looking to strengthen our team of Customer Service Advisors for our well known client, The Student Loans Company.

Based in our state of the art Gateshead Quayside Contact Centre you will handle inbound calls, in a fast paced contact centre environment. You will provide assistance regarding financial and routine enquiries, and provide up-to-date and relevant information.

You will deliver this in a professional, and conscientious manner, with a high regard for quality at all times. You will be speaking to a variety of customers, from students and parents, to teachers and financial bodies.

Every call is different, as and the ability to effectively control the call, in a calm and positive manor is essential. With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times

To provide such support, we are seeking articulate individuals who are confident communicators with proven customer service experience. You will be IT literate, and competent using in house systems.


In return we will offer you an attractive salary of up to £17,264 per annum, a contract of 40 hours per week with a rotational shift pattern between 8am - 8pm Monday – Friday, & 9am – 4pm Saturday and Sunday.


We have opportunities to progress, child care vouchers, recognition schemes and discounts on top retail brands which are just a few of the benefits on offer.

For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.


Who are we?

Teleperformance is the worldwide leader in multichannel customer experience management.

We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. Our philosophy is transforming passion into Excellence!


You can follow us on:


Facebook: @Teleperformanceukcareers

Twitter: @TPCareersUK




This position is now closed. We are no longer accepting applications for this position.