Customer Service Advisor

Job Reference: MAN-VOL-06481

Location: Manchester

Closing Date: 05/04/2019

Salary: £15,846.87 - £16,420.67 + commission

Employment Type: Permanent

Hours Per week: 36.17

Customer Service Advisor


Start date – 08.04.19

Hours – Fully flexible between 8am - 8pm

Salary - £15,846.87 - £16,420.67


Teleperformance is looking for Customer Service Advisors to join JD Williams on their fashion campaign.

You will receive inbound calls from new and existing customers and will help them with any queries or problems they have such as tracking orders, arranging returns and processing refunds.

You will also place customers’ orders and aim to maximise the revenue of the order by up-selling and cross-selling at every opportunity.

You’ll be required to;

  • Use effective questioning, listening and influencing skills to maximise sales and revenue
  • Deal with customers and colleagues in a friendly, positive and professional manner
  • Deliver sales whilst ensuring quality is maintained
  • Achieve personal targets

Job Benefits

  • Uncapped commission scheme
  • Casual dress code
  • Exclusive employee discounts with top brands
  • On site catering facilities
  • Fantastic career progression
  • 20 days’ annual leave per year plus 8 Bank Holidays
  • Based in Manchester City Centre with great transport links


This position is now closed. We are no longer accepting applications for this position.