Client Support Representative
Manchester

Job Reference: MAN-VOL-006531

Location: Manchester

Closing Date: 31/05/2019

Salary: £28,000

Employment Type: Permanent

Hours Per week: 37.5

 

Do you have experience in financial services?

Do you have an interest in IT?

Do you have a passion for complex problem solving?

 

Job specifics

  • 37.5 hours per week
  • £28,000 per annum
  • Great city centre location
  • Employee discounts
  • On site catering facility
  • Discounted tickets to the Manchester Arena events

What we’ll provide:

  • Issues (low-volume, high-complexity) and assignments that will challenge you daily.
  • An environment where you will work directly with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results.
  • Access to technology, such as SQL, UNIX, LINUX.
  • A great teamwork-based culture that rewards employees for innovation, professionalism, and personal development.
  • 4+ weeks of extensive and formalised training based on 30+ years of industry experience -all candidates are required to pass assessment tests and a final certification.

Job Requirements:

  • Strong customer focus and ability to manage and exceed clients’ expectations for support.
  • Analyze inquiries from client implementations, migrations and ongoing usage to determine workaround solutions, identify training needs and product defects and communicate such solutions or workarounds to the user.
  • Excellent interpersonal skills and ability to work well within a team environment.
  • Superior troubleshooting and analysis / resolution skills.
  • Proven aptitude to learn complex technical and theoretical information quickly.
  • Ability to prioritise and manage multiple complex issues and adapt to different challenges and changing priorities.
  • Excellent written and verbal communication skills in English, with a strong attention to detail.
  • Ability to understand and convey client business requirements to senior level resources for escalation.
  • Working knowledge of MS Windows, MS Office, system architecture, and environments.
  • Flexibility to support market hours.
  • Occasional weekend on-call availability needed to satisfy our clients 24x7 Global support model

Not essential but preferred:

  • A degree: MIS, computer science, other technical, economics, business management, or finance.

Who are we?

 

Teleperformance is the worldwide leader in outsourced multichannel customer experience management with over 300,000 interaction experts speaking 265 languages and dialects across 76 countries, serving 160 markets.

 

What we offer.

  • Corporate discounts with global brands
  • Fun at work days
  • Annual awards ceremony
  • Comprehensive training period
  • Teleperformance Corporate Perks
  • Internal vacancy site available to all staff
  • Genuine opportunities for career progression – we don’t just say it, we mean it!
  • Many, many more!

 

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