Customer Service Advisor

Job Reference: BAN-VOL-006807

Location: Bangor

Closing Date: 06/01/2020

Salary: Up to £16,009.50 per annum

Employment Type: Permanent

Hours Per week: 37.5

Shifts - 5/7 days between 8am - 8pm Monday - Friday and 9am - 5.30pm, Saturday and Sunday. Details mentioned below 
Training - 8 days, Monday - Friday 9am - 5:30pm
Start Date –  Monday 6th January 2020


Who are we?

We are a worldwide leader in multi-channel customer experience management and have been a key employer within Northern Ireland for almost 20 years.  We have locations in Bangor, Newry and Enniskillen. Our skilled and dedicated staff have been key in growing our business allowing us to work with global leaders in providing customer service solutions.

Due to our continued success, we are currently seeking candidates who would like to play a key role in our continuous delivery of excellence by providing multi-channel customer services to one of our key clients.


The Role

Your role would involve acting as the first point of contact for customers via telephone and handling everything from general enquiries to customer resolution. You may also be involved with communicating with our customers through other channels such as email, web chat and social media.



We have multiple full time and part time positions available with varied shifts between 8am and 8pm Monday to Friday and Saturday – Sunday 9am – 5.30pm. We are a flexible employer so if you’re looking for specific hours or shift patterns, you can discuss with our Recruitment team to see if they are suitable for any of our current recruitment needs. We can review specific requests at assessment stage to discuss any personal needs.  Applicants must demonstrate a flexible approach and be prepared to work rotational shifts. You will receive your rota 4 weeks in advance.

In return, we offer excellent benefits such as

  • Free on-site parking

  • 28 days’ annual leave along with length of service days

  • Reward and Recognition programme

  • Annual salary reviews

  • Career progression

  • Discounts with local and national retailers


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This position is now closed. We are no longer accepting applications for this position.