Shifts - 5/7 days between 7am - 11.00pm Monday - Sunday.
Training - 10 days, Monday - Friday 9am - 5.30pm
Start Date - 17/01/2020
Who are we?
We are a worldwide leader in multi-channel customer experience management and have been a key employer within Northern Ireland for almost 20 years. We have locations in Bangor, Newry and Enniskillen. Our skilled and dedicated staff have been key in growing our business allowing us to work with global leaders in providing customer service solutions.
Due to our continued success, we are currently seeking candidates who would like to play a key role in our continuous delivery of excellence by providing multi-channel customer services to one of our key clients, NHS Blood and Transplant.
You will be primarily handling incoming calls from the UK general public for Blood and Organ related queries. You will receive Intense and campaign specific dedicated training, allowing our new acquisitions to our established team to learn the fundamentals of the campaign requirements.
Staff would need to have the desire to assist, promote and value all callers and provide the donor care these passionate callers deserve. There are opportunities to progress and develop through various other channels including email handling, Social Media completion and learn key skills to allow career progression in our training, operations and quality teams.
Call handling being the bread and butter of your core role, agents will be required to perform against stern internal quality targets combined with a range of KPIs including Adherence, Attendance and AHT. For call handling on this campaign, agents need to have self-motivation, passion for assisting with others to save lives and a real desire to understand and ability to deal with complex life experiences.
We have multiple full time and part time positions available with varied shifts between 7am and 11.00pm Monday to Sunday. We are a flexible employer so if you’re looking for specific hours or shift patterns, you can discuss with our Recruitment team to see if they are suitable for any of our current recruitment needs. We can review specific requests at assessment stage to discuss any personal needs. Applicants must demonstrate a flexible approach and be prepared to work rotational shifts. You will receive your rota 4 weeks in advance.
In return, we offer excellent benefits such as
Free on-site parking
28 days’ annual leave along with length of service days
Reward and Recognition programme
Annual salary reviews
Discounts with local and national retailers
We have a number of start dates available to suit you. You will receive 2 weeks paid classroom training which would be held Monday to Friday 9am to 5:30pm.
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