Call Handler

Job Reference: AIR-VOL-007489

Location: Airdrie

Closing Date: 28/09/2020

Salary: £9.50

Employment Type: Temporary

Hours Per week: 35

Role: Call Handler

Duration: Temporary

Rate: £9.50 per hour, paid weekly

Site: Airdrie, Contact Centre based

Operating Hours: 7am – 11pm, full flexibility is required, 5 days out of 7.

Background Check: DBS

Job information.

This is an important key worker role, whereby you ARE making a difference.

You will handle inbound calls from customers displaying COVID-19 symptoms, and help to book testing. This may involve booking an appointment, to visit a testing centre, or arranging delivery of a kit in the post.  

Some of the people you talk to may have valid concerns and so the ability to relay factual information is very important.

You will deal with a range of people of varying ages, therefore the ability to adapt your method of communication, to meet individual needs, is essential.

For this role you will have excellent communication skills, an attention to detail, and the ability to positively control your calls, whilst displaying empathy and patience at all times.

“Each Interaction Matters”