This is an important key worker role, whereby you ARE making a difference.
You will support a high profile inbound campaign assisting with making appointments. You will need to ensure that you can relay factual information in a clear and concise way and stay up to date with changes. Accurate recording of information gained on the calls is a must.
You will deal with a range of people of varying ages, therefore the ability to adapt your method of communication, to meet individual needs, is essential.
For this role you will have excellent communication skills, an attention to detail, and the ability to positively control your calls, whilst displaying empathy and patience at all times.