Privacy Notice for Teleperformance - Candidates
We at Teleperformance are committed to respecting your privacy and the protection of your personal data. Teleperformance needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how Teleperformance processes your personal data and we regularly review it to ensure that it is up to date. Please read it carefully.
Key Sections of Our Privacy Notice
Teleperformance is proud to be one of a small number of global companies that has received approval for its Binding Corporate Rules from the Data Protection Authorities of the EU under the GDPR (EU General Data Protection Regulation). Our Binding Corporate Rules are Teleperformance Group’s global privacy framework. Our obtaining this approval reflects the importance we attach to protecting your personal data by adopting appropriate technical and organizational security measures and by the proper review of the processing we do. Approval of these Binding Corporate Rules enables us to transfer personal data within the Teleperformance Group globally in a manner that we consider provides appropriate safeguards and assurance.
As a global group we need to share several processes to ensure that we are efficient and effective. Consequently, we transfer some personal data to countries, territories, or organizations that are located outside the European Economic Area. In the event of transfers to territories not recognized as ensuring an adequate level of protection by the European Commission, we rely upon our Binding Corporate Rules where appropriate and use the standard data protection clauses adopted by the European Commission or other transfer mechanisms approved under the EU General Data Protection Regulation otherwise.
We process your personal data on the ground of necessity for consideration of your employment application and for the steps necessary for you to enter employment with Teleperformance with respect to the processing activities such as paying salaries and arranging employee benefits.
We process your personal data on the ground of legal obligation/necessity for the performance of a task for public interest with respect to processing activities such as tax calculation and criminal history checks.
We process your personal data on the ground of legitimate interests with respect to the processing activities such as investigations, monitoring building access, and for recruitment assessment. The legitimate interests pursued include security and business efficiency.
It may be necessary to process more sensitive personal data. We process information revealing more sensitive data only when local law requires or allows. Sensitive data is defined as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation. For instance, Teleperformance may need to process health data for the assessment of working capacity and required reasonable adjustments.
It may be necessary to process more sensitive personal data. We process information revealing more sensitive data only when local law requires or allows. Sensitive data is defined by the GDPR as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation. For instance, Teleperformance may need to process health data for the assessment of working capacity and sensitive data may be relevant when supporting employees with personal or employment relations issues, (such as addressing a discrimination concern).
For any new process potentially significantly impacting personal data a privacy assessment will be completed and a full Data Protection Impact Assessment will be performed where required under the GDPR. Where applicable staff or works council representatives will be consulted.
The following are some examples of how Teleperformance processes your personal data:
Maintaining basic contact information such as email address, name, home address & emergency contact information.
Processing and evaluating your application. During the application process, Teleperformance processes personal information contained in various documents such as curriculum vitae, interview notes, evaluation information, recruitment administration and background check results in order to process your application and communicate with you. Failure to provide such personal information may limit our ability to consider your application.
Usage and Analysis of your personal data in order to detect and prevent fraud.
Keeping you in mind for future opportunities. Even if the opportunity you apply for doesn’t work out, we like to keep applications on file for a reasonable period in case something else comes up that may suit you. You can of course let us know if you don’t want us to do this.
We may share such personal data to the extent there is a legitimate need to know taking into account the nature of the personal date internally, with other Teleperformance subsidiaries and external organizations such as service providers needed to ensure the proper administration of your potential employment at Teleperformance (such as background checking providers), or to government agencies or offices (e.g., retirement or social security agencies) as required by or permitted under local law.
We will retain your personal data for as long as is necessary for the purposes set out above, or for as long as is required by law.
You have the following rights when it comes to your personal data:
To make a data subject rights request or if you have a complaint in relation to our handling of your personal data please either use the link on our website: Teleperformance.com or email us on firstname.lastname@example.org
Although we hope to resolve your concerns directly, you have the right to complain to your Data Protection Authority. The contact information is available on the European Data Protection Board link: https://edpb.europa.eu/about-edpb/board/members_en
For subject rights request & complaints: email@example.com
Chief Compliance and Privacy Officer
Data Protection Officer
 Information Society services are commercial services offered through electronic channels such as online retail platforms, or free websites offering a service (e.g., social media, search engines).