Join us as an Anti-Social Behaviour Resolution Lead at Thirteen Group!

Role Overview:

Thirteen Group is on the lookout for an Anti-Social Behaviour Resolution Lead to join our Housing Services team on a permanent basis

You’ll work with our customers and partners to provide an effective response and resolution to anti-social behaviour and complex tenancy and lease breaches within our neighbourhoods. The successful candidate will be expected to cover the whole of Yorkshire and Humber region.

Thirteen Benefits:

• Salary – £39,173 per annum (pay award pending)
• Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave

Key Responsibilities:

• Work closely with our partners, including local authorities and the police.
• Make sure that customers are supported, our neighbourhoods are safe and where our customers want to live.
• Take a lead on complex and challenging situations, ensuring that the right interventions are in place to support our customers.
• Ensure that anti-social behaviour, tenancy and lease breaches are seen through all the way to resolution.
• Guide and support our Housing Services Coordinators with lower-level cases, you’ll then take a lead on neighbourhood-wide issues.
• Prepare for and represent Thirteen at court hearings.

About You:

• You’ll have fantastic experience in an enforcement or compliance background.
• You'll need a full UK driving licence and access to a vehicle during working hours.

• Someone who delivers an outstanding customer experience that will turn our customers into real fans of Thirteen.
• Comfortable with handling challenging conversations, whilst being respectful and considerate.
• Easily builds relationships with customers and colleagues. You’ll also be able to influence, negotiate and challenge.
• Delivers a quality customer experience that’s convenient and responsive to our customers, ensuring that vulnerable customers are supported.
• ASB is a key customer driver. You’ll ensure that we respond to customers in a timely manner, and we meet their expectations.

Why Thirteen Group?

We’re more than just a housing association – we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.

- Join a team that’s local at heart but welcomes talent from everywhere.

- Be part of an organisation that values diversity and inclusivity.

- Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role, please contact Caroline Harraway, Housing Services Manager on 07977 556041 for an informal discussion.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.