Performance & Quality Officer

Job reference: 000730

Work Location: Within the Boundaries of Tees Valley

Closing date: 27/02/2022

Salary: £25,221

Employment type: Permanent

Department: Operations

Role Category: Hub-based

Hours per week: 37 hours per week

Anticipated Interview Date: To be confirmed

Contract Duration: Permanent & x1 Fixed Term until 30th November 2023 (with a potential to extend)

Role Category - the way you'll work:

  • This role is categorised as a roam role.  Roaming roles are a mixture of home and hub working with, in some instances, a degree of being out and about delivering services to customers. Your working day will be determined by what you need to do and where you need to go to maximise your productivity.  This means that you could start and finish your day in different places depending on what you need to do, so we’ll support you working from a variety of locations. ​​​​​​​

The Role:

Thirteen require a compliance officer to support the delivery of a new service. We’re looking for someone who can report on and analyse the data that we hold, identifying trends and reporting on performance measures.

The role will be responsible for carrying out a number of internal compliance functions including:

•    Carrying out structured and regular audit checks on the case management system, ensuring accurate data recording
•    Keeping up to date with quality and compliance requirements
•    Allocating referrals in a timely manner and ensuring queries are efficiently addressed

The service will enable ex-offenders to overcome any barriers which may prevent them from maintaining their accommodation and provide intensive personalised support to help prevent them from re-offending. ARCC recognises that some individuals need ongoing support to sustain accommodation and thrive in their local communities. 

The Person:

A minimum of NVQ level 3 in a relevant field or demonstrable experience is a requirement of the job role and previous experience of working within a compliance role would be advantageous, although this is not an essential requirement.

Thirteen colleagues are deeply passionate about what they do and why they do it. We seek to employ people who share our ambition to think and work differently. This means sourcing those passionate individuals who ensure every relationship matters, are reliable and adaptable in their approach and can work progressively in a high performing, commercially minded environment.

Please note we retain a talent pool for future positions for applicants who reach the Thirteen standard at interview.

The future is exciting, and we only want the best to be part of it.

At Thirteen we're about homes and so much more.....

At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.

And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.

Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.

We’re the largest housing association in the North East and among the biggest 25 nationally.  Today we own and manage some 34,000 properties in the North East region, 30,000 of them in the Tees Valley. Thirteen is still an organisation that’s local at its heart - and although our work is largely in the Tees Valley, we welcome applications from further afield because our ways of working mean we can often be flexible about where our colleagues are based.

Our skilled colleagues and board directors work tirelessly to support 70,000 tenants and customers, bringing a breadth of experience and a can-do attitude to ensure a high-quality customer experience.  We welcome applications form people of all backgrounds to join our committed team.

So come and be part of making a difference. Great days for everyone are made at Thirteen.

Are you up for the challenge of bringing our vision to life and having great days at work?

There’s more information about this role in the documents attached to this advert, including the benefits of working for Thirteen.

If you’d like to talk more about the role please contact Ali Riley, Integration Manager for an informal discussion.  Ali can be contacted on 07887 290297 between the hours of 9am – 5pm Monday-Friday.

Previous candidates need not apply.


The closing date for this job has now passed.