Job reference: 000742

Work Location: Within the Boundaries of Tees Valley

Closing date: 16/01/2022

Salary: £27,966 per annum (Trade Plus)

Employment type: Permanent

Department: Repairs and Maintenance

Role Category: Operative

Hours per week: 37 hours per week

Anticipated Interview Date: To be confirmed

Contract Duration: Permanent

Role Category - the way you'll work:

​​​​​​​This role is categorised as an operative role. This means that you are likely to move around from site-to-site or property-to property more often, depending on the work needed to be done. You won’t necessarily have a permanent work base as you’ll probably be able to travel from home to your site. You’ll be advised about your work location where needed.

The Role:

We are looking for a plumber to join our team on a permanent basis. In this role you will be responsible for ensuring high quality repairs and maintenance are carried out to ensure our homes are of the highest standard ready for our customers. You will be predominantly working in the Tees Valley (Hartlepool, Stockton and Middlesbrough) but you may be required to travel outside of these areas on occasions. 

We want to provide the best service to our customers, so we have implemented the ‘TradePlus’ scheme. A ‘TradePlus’ colleague is one who is trained in a number of supplementary skills, in varying trades, in addition to their base trade. It is essential you’re confident in basic aspects of most trade groups. A multi-skilled workforce allows our services to be as efficient as possible, by reducing the number of visits required to turn around our void properties. This is aimed at ensuring we enhance our customers’ experiences at the same time as ensuring value for money. 

In addition to holding the required skills linked to your base trade, you’ll be able to demonstrate your ability and/or willingness to undertake all additional skills required of a Trade Plus operative. In return, we’ll provide you with TradePlus training. 

The Person:

As a Plumber, you must be time served or have relevant experience in the appropriate trade, with NVQ Level 3 in your base trade. A full UK driving licence without restriction is also essential.

We’re looking for someone with experience of domestic repair and maintenance and ideally within social housing, although this is not essential. You will be confident in all aspects of domestic plumbing as well as being a strong multi-skilled worker.

You should have a strong understanding of the relevant health and safety legislation and be a strong ambassador of safe working practices within your team. 

You must also be prepared to join our call out team when necessary, working on a rota to support our customers out of hours for emergency repairs. 

If you’re a motivated individual who can bring their knowledge to the team, is able to work collaboratively to ensure that the team is seen as an innovative and a forward-thinking business stream, and contributes to achieving high performance, then we would be interested in hearing from you. 

The future is exciting, and we only want the best to be part of it.

At Thirteen we're about homes and so much more.....

At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.

And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.

Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.

We’re the largest housing association in the North East and among the biggest 25 nationally. Today we own and manage some 34,000 properties in the North East region, 30,000 of them in the Tees Valley. Thirteen is still an organisation that’s local at its heart - and although our work is largely in the Tees Valley, we welcome applications from further afield because our ways of working mean we can often be flexible about where our colleagues are based.

Our skilled colleagues and board directors work tirelessly to support 70,000 tenants and customers, bringing a breadth of experience and a can-do attitude to ensure a high-quality customer experience.  We welcome applications form people of all backgrounds to join our committed team.

So come and be part of making a difference. Great days for everyone are made at Thirteen.

Are you up for the challenge of bringing our vision to life and having great days at work?

There’s more information about this role in the documents attached to this advert, including the benefits of working for Thirteen.

If you’d like to talk more about the role please contact Zoe Lambert – Voids Manager for an informal discussion. Zoe can be contacted on 07879 627847  or via email on

In some circumstances, for example roles that are critical to the business where the market demand for candidates with that skillset is particularly high, we may shortlist, interview and potentially make an offer during the period that the advert is open. 



The closing date for this job has now passed.