Head of Voids

Job reference: 000746

Work Location: Within the Boundaries of Tees Valley

Closing date: 23/01/2022

Salary: Competitive

Employment type: Permanent

Department: Repairs and Maintenance

Role Category: Roaming

Hours per week: 37 hours per week

Anticipated Interview Date: 3 February

Contract Duration: Permanent

Role Category - the way you'll work:

This role is categorised as a roam role. Roaming roles are a mixture of home and hub working with, in some instances, a degree of being out and about delivering services to customers. Your working day will be determined by what you need to do and where you need to go to maximise your productivity. This means that you could start and finish your day in different places depending on what you need to do, so we’ll support you working from a variety of locations. 

The Role:

We’re looking to recruit a Head of Service to lead our Void homes area of our business which will be locally based. Leading the day-to-day activity in accordance with our best practice and governance standards, you’ll ensure all business objectives are met, within overall time, cost, and budget constraints, whilst supporting the team and the wider business.  

With a detailed understanding of operational, commercial, and contractual KPIs, you will be responsible for managing and maximising operational service delivery and productivity. You’ll also promote a clear focus on quality assurance, service accessibility and responsiveness, to maximise client involvement and feedback. 

The Person:

You’ll be highly focussed, have a thorough understanding of effective leadership and performance management, with the ability to motivate colleagues to reach their full potential. 

We’re looking for an excellent leader, having proven experience in a similar role, with an understanding of profit and loss accounting, budget management, as well as someone who is efficient and computer literate. You’ll be open to innovation and able to contribute to transformational change, in order to deliver an excellent service to our customers. 

The future is exciting, and we only want the best to be part of it.

At Thirteen we're about homes and so much more.....

At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.

And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.

Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.

We’re the largest housing association in the North East and among the biggest 25 nationally. Today we own and manage some 34,000 properties in the North East region, 30,000 of them in the Tees Valley. Thirteen is still an organisation that’s local at its heart - and although our work is largely in the Tees Valley, we welcome applications from further afield because our ways of working mean we can often be flexible about where our colleagues are based.

Our skilled colleagues and board directors work tirelessly to support 70,000 tenants and customers, bringing a breadth of experience and a can-do attitude to ensure a high-quality customer experience.  We welcome applications form people of all backgrounds to join our committed team.

So come and be part of making a difference. Great days for everyone are made at Thirteen.

Are you up for the challenge of bringing our vision to life and having great days at work?

There’s more information about this role in the documents attached to this advert, including the benefits of working for Thirteen.

If you’d like to talk more about the role please contact Jake Irvine, Director of Repairs and Maintenance for an informal discussion. Jake can be contacted on 07880 479318.



The closing date for this job has now passed.