Peripatetic Support Service Co-ordinator

Job reference: 000747

Work Location: Within the Boundaries of Durham

Closing date: 10/03/2022

Salary: £25,471 per annum

Employment type: Fixed Term

Department: Customer Support Services

Role Category: Roaming

Hours per week: 37 hours per week

Anticipated Interview Date: To be confirmed

Contract Duration: Fixed Term until Sept 2022

Role Category - the way you'll work:

This role is categorised as a roam role.  Roaming roles are a mixture of home and hub working with, in some instances, a degree of being out and about delivering services to customers. Your working day will be determined by what you need to do and where you need to go to maximise your productivity.  This means that you could start and finish your day in different places depending on what you need to do, so we’ll support you working from a variety of locations. 

The Role:

We're looking for a Peripatetic Support Service Co-ordinator on a fixed term basis until September 2022 to join our team working across Durham. This role requires someone that can deliver effective, high performing, and customer focussed support to customers within Thirteen Care and Support.  In addition, the role will harness Thirteen’s drive for quality and continuous improvement in service delivery.  

The Person:

We're looking for someone who is deeply passionate about what they do and why they do it, a real team player. You will share Thirteen’s ambition to think and work differently and display excellent customer service; energetic and adaptable in your approach, working progressively in a high-performing and customer focused manner.

You must have the ability to work as part of a team to achieve the outcomes set out by the commissioning bodies, whilst also demonstrating a Team Thirteen approach to customer service delivery in line with business expectations.

As well as having excellent communication skills, you must be able to demonstrate understanding and attention to detail.

We're looking for someone with previous experience of supporting a range of client groups, with a range of support needs, including young parents, families facing multiple disadvantages/complex needs and individuals experiencing domestic abuse.  You will have a proven ability to create person centred and solution focused support plans, safety plans and risk assessments.  Knowledge and understanding of safeguarding and lone working policies and procedures are essential.

A minimum of NVQ level 3 or equivalent or demonstrable experience is a requirement of the job role.

A full UK driving licence or access to a vehicle and ability to travel across the region as required.

The future is exciting, and we only want the best to be part of it.

At Thirteen we're about homes and so much more.....

At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.

And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.

Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.

We’re the largest housing association in the North East and among the biggest 25 nationally.  Today we own and manage some 34,000 properties in the North East region, 30,000 of them in the Tees Valley. Thirteen is still an organisation that’s local at its heart - and although our work is largely in the Tees Valley, we welcome applications from further afield because our ways of working mean we can often be flexible about where our colleagues are based.

Our skilled colleagues and board directors work tirelessly to support 70,000 tenants and customers, bringing a breadth of experience and a can-do attitude to ensure a high-quality customer experience.  We welcome applications form people of all backgrounds to join our committed team.

So come and be part of making a difference. Great days for everyone are made at Thirteen.

Are you up for the challenge of bringing our vision to life and having great days at work?

There’s more information about this role in the documents attached to this advert, including the benefits of working for Thirteen.

So come and be part of making a difference. Great days for everyone are made at Thirteen.

Are you up for the challenge of bringing our vision to life and having great days at work?

There’s more information about this role in the documents attached to this advert, including the benefits of working for Thirteen.

If you’d like to talk more about the role please contact Amy Robinson, Support Services Team Leader (Durham) for an informal discussion. Amy can be contacted on 07768422130.

NO RECRUITMENT AGENCIES PLEASE

Previous applicants need not apply

​​​​​​​This role has the potential to become permanent 

 

The closing date for this job has now passed.

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