Support Service Worker (Bishop Auckland and County Durham)

Job reference: 000773

Work Location: Within the Boundaries of Durham

Closing date: 24/05/2022

Salary: £16,567.30 per annum pro rata (FTE 20,433.00)

Employment type: Permanent

Department: Customer Support Services

Role Category: Hub-based

Hours per week: 30 hours per week including weekend work (subject to a Rota)

Anticipated Interview Date: To be confirmed

Contract Duration: Permanent

Role Category - the way you'll work:

This role has been categorised as a hub-based role. This means that you’ll be based at a Thirteen site, primarily because you’re dealing with customers in-person or because you need access to key equipment.  You probably won’t travel around the area for work very much and it’s unlikely that you’ll be expected or able to work from home.

The Role:

We're looking for a Support Service Worker at Coney Avenue on a permanent basis for 30 hours a week. This position covers Bishop Auckland and across County Durham and you'll provide support to complex families across County Durham and support to young parents in a supported accommodation for young families and single parents, as well as expectant mothers or couples aged 16-25 years in Bishop Auckland. 

Working in communities between Redcar and Newcastle, we provide services to meet the needs of vulnerable people to support you to make changes to improve the quality of your life.

We support a wide range of people who face challenges in their lives and provide services for homeless people, ex-offenders, people with mental health issues, people recovering from substance misuse, families, women and young people.

Thirteen people are deeply passionate about what they do and why they do it. We seek to employ people who share our ambition to think and work differently. This means sourcing those passionate individuals who ensure every relationship matters, are reliable, passionate and adaptable in their approach and can work progressively in a high performing, commercially minded environment.

The Person:

You must have the ability to work as part of a team to achieve the outcomes set out by the commissioning bodies, whilst also demonstrating a Team Thirteen approach to customer service delivery.

A minimum of NVQ level 2 or equivalent or demonstrable experience is a requirement of the job role.  Good understanding of the Group’s business activities with particular regard to the Financial, People, IT, Governance, Health & Safety and Environmental and Equality & Diversity requirements.

Previous experience of working with and supporting vulnerable young adults and the ability to understand support plans, risk assessments, safeguarding policies and procedures are essential.

A full UK driving licence or access to a vehicle and ability to travel across the region is required is essential.

The future is exciting, and we only want the best to be part of it.

At Thirteen we're about homes and so much more.....

At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.

And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.

Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.

We’re the largest housing association in the North East and among the biggest 25 nationally.  Today we own and manage some 34,000 properties in the North East region, 30,000 of them in the Tees Valley. Thirteen is still an organisation that’s local at its heart - and although our work is largely in the Tees Valley, we welcome applications from further afield because our ways of working mean we can often be flexible about where our colleagues are based.

Our skilled colleagues and board directors work tirelessly to support 70,000 tenants and customers, bringing a breadth of experience and a can-do attitude to ensure a high-quality customer experience.  We welcome applications from people of all backgrounds to join our committed team.

So come and be part of making a difference. Great days for everyone are made at Thirteen.

Are you up for the challenge of bringing our vision to life and having great days at work?

There’s more information about this role in the documents attached to this advert, including the benefits of working for Thirteen.

If you’d like to talk more about the role please contact Amy Robinson, Support Service Team Leader (Durham) for an informal discussion. Amy can be contacted on 01388 600177.



The closing date for this job has now passed.