Job Description
About us
ABRSM is The Associated Board of the Royal Schools of Music and a global music education charity. At the heart of everything we do is our belief that music enriches lives. Building on our heritage, we offer face-to-face and digital exams, sheet music, recordings, apps and courses for students and teachers across the world.
In partnership with four Royal Schools of Music, we carry on a long legacy of musical excellence. More than an awarding organisation, we support learners from the first note they play, and empower teachers who help build musical skills and encourage progress around the world.
As a charity, we use all of the surpluses we generate to make significant donations towards music education initiatives and to develop our support for learners and teachers around the world. We advocate for music and its many forms, playing our part to ensure the future of music education and its place in society.
Together with our partners, our teachers and others around the world, we’ve been nurturing the future of music since 1889—to help people start or continue their journey.
ABRSM is a company registered with limited liability in England & Wales No.1926395. Charity registered in England & Wales (292182) and Scotland (SC043343). Registered office: 4 London Wall Place, London EC2Y 5AU, UK
We are looking for a Customer Support Administrator to join our Customer Support Team. The Customer Support Administrator is responsible for helping customers by phone and email in a contact centre environment as a hybrid worker (typically two days in the office per month).
ABRSM is The Associated Board of the Royal Schools of Music and a global music education charity. At the heart of everything we do is our belief that music enriches lives. Building on our heritage, we offer face-to-face and digital exams, sheet music, recordings, apps and courses for students and teachers across the world.
In partnership with four Royal Schools of Music, we carry on a long legacy of musical excellence. More than an awarding organisation, we support learners from the first note they play, and empower teachers who help build musical skills and encourage progress around the world.
As a charity, we use all of the surpluses we generate to make significant donations towards music education initiatives and to develop our support for learners and teachers around the world. We advocate for music and its many forms, playing our part to ensure the future of music education and its place in society.
Together with our partners, our teachers and others around the world, we’ve been nurturing the future of music since 1889—to help people start or continue their journey.
Applications must be submitted online by 10am on Wed 16 July
Interviews are expected to be held on Fri 18 July. If you have any annual leave booked, please let us know with your application as the interview panel will take this into consideration if you are shortlisted.
For further details and to apply, please visit our careers site:
ABRSM is committed to safeguarding and promoting the welfare of children and young people and we expect our workforce to share this commitment.
We are a disability confident committed employer who offers candidates an interview who meet the essential criteria and we are committed to providing support to applicants who request a reasonable adjustment during the interview process and throughout their careers at ABRSM