Terms & Conditions
Introduction
As part of the housing, support and employment services we offer, we are required to process personal data about our customers, our staff and, in some instances, the friends or relatives of our customers and staff. ‘Processing’ can mean collecting, recording, organising, storing, sharing or destroying data. This document will explain how and why we process your data.
We are committed to providing transparent information on why we need your personal data and what we do with it. This information is set out in this privacy notice. It will also explain your rights when it comes to your data.
If you have any concerns or questions please contact our customer services team or our Data Protection Officer (Director of Resources) by:
Calling: 0333 012 4307
Emailing: customer.services@advanceuk.org
Going via our website: www.advanceuk.org/contact-us
Writing to us at our registered office:
Advance Housing and Support Ltd
2 Witan Way
Witney
Oxon
OX28 6FH
This Privacy Notice contains the following sections:
Customers
Staff
Friends/Relatives/Associates
Our Website
Your Rights
Customers
What data do we have?
So that we can provide safe, professional and person-centred services, we need to keep certain records about you. We may process data about your tenancy or lease, your support plan or your employment plan with us. We may process your personal data that you have provided for the use of our services (‘service data’), whether by you or by any third party with whom you or we have a separate relationship with (e.g. a Local Authority). We may record data about you classified as ‘general category’ data, including:
Your basic details and contact information e.g. your name, address, date of birth and next of kin;
Your financial details e.g. details of how you pay us for your support, your funding arrangements, or how you fund your rent.
We also record the following data which is classified as ‘special category’:
Health and social care data about you, which might include both your physical and mental health data;
Medical information required to support or allocate accommodation to you;
Data about your race, ethnic origin, sexual orientation or religion;
We also collect criminal record information (including alleged offences).
Why do we have this data?
We require this data to provide you with the best housing, support and employment services tailored to meet your individual needs. By law, we need to have a lawful basis for processing your personal data. We process your data for one of the following reasons:
We are required to do so in our performance of a public task;
We are required to do so in order to fulfil a contract that we have with you;
We have a legal obligation to do so – generally under the Health and Social Care Act 2012 or Mental Capacity Act 2005;
We have a legitimate interest;
We are required to comply with regulatory requirements (including guidance and best practice).
We process your special category data because, for example:
It is necessary due to employment, social security and social protection law (generally this would be in safeguarding instances);
It is necessary for us to provide and manage health and social care services;
We are required to provide data to our regulators, for example the Regulator for Social Housing and the Care Quality Commission (CQC), as part of our public interest obligations.
We may also process your data with your consent (for example for direct marketing, use of your information in a case study or pre-contract applications). If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.
Where do we process your data as a customer?
So that we can provide you with high quality services we need specific data. This is collected from or shared with:
1. You or your legal representative(s);
2. Third parties.
We do this through a range of methods including: face to face, via phone, via email, via our website, via post, via application forms, via on-line software apps, internally and externally hosted software solutions, and CCTV.
Third parties are organisations we have a legal reason to share your data with. These include:
Health and Social Care, such as local hospitals, GPs, social workers, clinical commissioning groups, and other health and social care professionals;
The Local Authority and DWP;
Organisations we have a legal obligation to share information with e.g. for safeguarding and the CQC;
The police or other law enforcement agencies if we have to by law or court order;
Suppliers of contracted services, such as cleaning, gardening and property repairs.
Staff
What staff data do we have?
As an employer we need to keep certain records about you. We may record data about you classified as ‘general category’ data, including:
Basic details and contact information e.g. your name, address, date of birth, National Insurance number and next of kin;
Financial details e.g. details so that we can pay you, insurance, pension and tax details;
Training records;
Your declarations of interest.
We also record the following data which is classified as ‘special category’:
Health and social care data about you, which might include both your physical and mental health data – we will only collect this if it is necessary for us to know as your employer, e.g. fit notes in order to claim statutory sickness pay or occupational health assessments in order to make reasonable adjustments;
We may also record data about your race, ethnic origin, sexual orientation or religion. As part of your job application you may, depending on your job role, be required to undergo a Disclosure and Barring Service (DBS) check (criminal record check). In accordance with published DBS guidance, we do not retain this data.
Why do we have this staff data?
We require this data to contact you or your next of kin (in an emergency), confirm your eligibility to work in the UK, pay you and make sure you receive the training and support you need to perform your job. By law, we need to have a lawful basis for processing your personal data.
By law, we need to have a lawful basis for processing your personal data. We process your data for one of the following reasons:
We have a legal obligation under UK employment laws;
We are required to do so in our performance of a public task;
We have a legitimate interest in processing your data.
We process your special category data because, for example:
It is necessary for us to process requests for sick pay or maternity pay; or
We are required to provide data to our regulators, for example the Care Quality Commission (CQC), as part of our public interest obligations.
If we request your criminal records data it is because we have a legal obligation to do this due to the type of work you do. This is set out in the Data Protection Act 2018 and the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. We do not keep a record of your criminal records information (if any).
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.
Where do we process your data?
As your employer we need specific data. This is collected from or shared with:
1. You or your legal representative(s);
2. Third parties.
We do this through a range of methods including: face to face, via phone, via email, via our website, via post, via application forms, via on-line software apps, internally and externally hosted software solutions, and CCTV.
Third parties are organisations we have a legal reason to share your data with. These include:
Her Majesty’s Revenue and Customs (HMRC);
Our pension and healthcare/assistance schemes (Health Assured, BHSF, TPT);
Organisations we have a legal obligation to share information with e.g. with the Local Authority for safeguarding purposes, CQC;
The police or other law enforcement agencies if we have to by law or court order;
The DBS Service (Mayflower Disclosure Services Ltd.).
Friends, Relatives & Associates
What data do we have?
As part of our work of providing the best quality services, it might be necessary that we hold the following information on you:
Your basic details and contact information e.g. your name and address.
Why do we have this data?
By law, we need to have a lawful basis for processing your personal data. We process your data because we have a legitimate business interest in holding information about our customer’s next of kin, lasting power of attorney/guardian/ appointee or information about associates or advocates in a customer’s support network that the customer has chosen to speak on their behalf, or be actively involved in the service they receive.
In relation to those associated with our staff, we process your data because we have a legitimate business interest to hold emergency contact details for our employees.
We may also process your data as a friend, relative or associate with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.
Where do we process the data of friends, relatives & associates?
So that we can provide high quality services we need specific data. This is collected from or shared with:
1. You or your legal representative(s);
2. Third parties.
We do this through a range of methods including: face to face, via phone, via email, via our website, via post, via application forms, via on-line software apps, internally and externally hosted software solutions, and CCTV.
Third parties are organisations we have a legal reason to share your data with. These may include:
Health and Social care, such as local hospitals, GPs, social workers, clinical commissioning groups and other health and social care professionals;
The Local Authority and DWP;
The police or other law enforcement agencies if we have to by law or court order.
Our Website
In order to provide you with the best experience while using our website, we process some data about you. Users aged 16 and under must get consent from their parents or guardians before giving us personal information.
Our website may contain links to and from third party websites. Advance does not control these third party sites. If you follow a link to any of these websites, please note that these websites have their own privacy notices which you should read and that we do not accept responsibility or liability.
Advance sites may also have ‘plugins’ (such as the Facebook ‘Like’ button) to third party sites or to offer login (such as log in with Facebook) through a third party account. Third party plugins and logon features, including their loading, operation and use, are governed by the privacy notice and terms of the third party providing them.
When you use our website we receive information from your web browser about how you use our website, including pages on our website you visit. The information includes your IP address (a unique identifier assigned to your computer) which does not identify you personally. We use this information to review and improve our website.
We may ask you to register on or log into certain areas of our website in order to provide you with a personalised experience of our website, such as to provide you with helpful information based on the details you have given us. If you use the ‘email a friend’ tool, we do not store your friend’s contact details.
If you have used our website to register or subscribe to a mailing list, please read those particular web pages or the emails you have received to find details about how to edit your information or unsubscribe from that particular mailing list. If you are an Advance customer and have a contract with us, we may not be able to remove your details or stop contacting you altogether.
Cookies
Cookies make websites work better. They collect information about your usage and we use them to help make your visits more effective.
Our website uses cookies to distinguish you from other users of our site. For detailed information on the cookies we use and the purposes for which we use them, see Advance’s Online Links and Cookie Statement and the Website Content Disclaimer available on our website.
Your Rights
The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data:
1. You have the right to request a copy of all of the data we keep about you. Generally, we will not charge for this service.
2. You have the right to ask us to correct any data we have which you believe to be inaccurate or incomplete. You can also request that we restrict all processing of your data while we consider your rectification request.
3. You have the right to request that we erase any of your personal data which is no longer necessary for the purpose we originally collected it. We retain our data in line with the Information Governance Alliance’s guidelines and other relevant codes of practice. Our retention policy is available on request.
4. You may also request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased.
5. You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so.
6. If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to that processing. We will restrict all processing of this data while we look into your objection.
7. You can ask for your data to be taken across to a new provider, and this data must be provided to you in a portable format.
Please be aware that if you do not provide relevant information, we may be unable to provide you with the services you or your legal representative(s) have requested.
You may need to provide adequate information for our staff to be able to identify you, for example, a passport or driver’s licence. This is to make sure that data is not shared with the wrong person inappropriately. We will always respond to your request as soon as possible and at the latest within one month.
If you would like to complain about how we have dealt with your request, please contact:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
https://ico.org.uk/global/contact-us
As part of the housing, support and employment services we offer, we are required to process personal data about our customers, our staff and, in some instances, the friends or relatives of our customers and staff. ‘Processing’ can mean collecting, recording, organising, storing, sharing or destroying data. This document will explain how and why we process your data.
We are committed to providing transparent information on why we need your personal data and what we do with it. This information is set out in this privacy notice. It will also explain your rights when it comes to your data.
If you have any concerns or questions please contact our customer services team or our Data Protection Officer (Director of Resources) by:
Calling: 0333 012 4307
Emailing: customer.services@advanceuk.org
Going via our website: www.advanceuk.org/contact-us
Writing to us at our registered office:
Advance Housing and Support Ltd
2 Witan Way
Witney
Oxon
OX28 6FH
This Privacy Notice contains the following sections:
Customers
What data do we have?
So that we can provide safe, professional and person-centred services, we need to keep certain records about you. We may process data about your tenancy or lease, your support plan or your employment plan with us. We may process your personal data that you have provided for the use of our services (‘service data’), whether by you or by any third party with whom you or we have a separate relationship with (e.g. a Local Authority). We may record data about you classified as ‘general category’ data, including:
We also record the following data which is classified as ‘special category’:
We also collect criminal record information (including alleged offences).
Why do we have this data?
We require this data to provide you with the best housing, support and employment services tailored to meet your individual needs. By law, we need to have a lawful basis for processing your personal data. We process your data for one of the following reasons:
We process your special category data because, for example:
We may also process your data with your consent (for example for direct marketing, use of your information in a case study or pre-contract applications). If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.
Where do we process your data as a customer?
So that we can provide you with high quality services we need specific data. This is collected from or shared with:
1. You or your legal representative(s);
2. Third parties.
We do this through a range of methods including: face to face, via phone, via email, via our website, via post, via application forms, via on-line software apps, internally and externally hosted software solutions, and CCTV.
Third parties are organisations we have a legal reason to share your data with. These include:
Staff
What staff data do we have?
As an employer we need to keep certain records about you. We may record data about you classified as ‘general category’ data, including:
We also record the following data which is classified as ‘special category’:
Why do we have this staff data?
We require this data to contact you or your next of kin (in an emergency), confirm your eligibility to work in the UK, pay you and make sure you receive the training and support you need to perform your job. By law, we need to have a lawful basis for processing your personal data.
By law, we need to have a lawful basis for processing your personal data. We process your data for one of the following reasons:
We process your special category data because, for example:
If we request your criminal records data it is because we have a legal obligation to do this due to the type of work you do. This is set out in the Data Protection Act 2018 and the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. We do not keep a record of your criminal records information (if any).
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.
Where do we process your data?
As your employer we need specific data. This is collected from or shared with:
1. You or your legal representative(s);
2. Third parties.
We do this through a range of methods including: face to face, via phone, via email, via our website, via post, via application forms, via on-line software apps, internally and externally hosted software solutions, and CCTV.
Third parties are organisations we have a legal reason to share your data with. These include:
Friends, Relatives & Associates
What data do we have?
As part of our work of providing the best quality services, it might be necessary that we hold the following information on you:
Why do we have this data?
By law, we need to have a lawful basis for processing your personal data. We process your data because we have a legitimate business interest in holding information about our customer’s next of kin, lasting power of attorney/guardian/ appointee or information about associates or advocates in a customer’s support network that the customer has chosen to speak on their behalf, or be actively involved in the service they receive.
In relation to those associated with our staff, we process your data because we have a legitimate business interest to hold emergency contact details for our employees.
We may also process your data as a friend, relative or associate with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.
Where do we process the data of friends, relatives & associates?
So that we can provide high quality services we need specific data. This is collected from or shared with:
1. You or your legal representative(s);
2. Third parties.
We do this through a range of methods including: face to face, via phone, via email, via our website, via post, via application forms, via on-line software apps, internally and externally hosted software solutions, and CCTV.
Third parties are organisations we have a legal reason to share your data with. These may include:
Our Website
In order to provide you with the best experience while using our website, we process some data about you. Users aged 16 and under must get consent from their parents or guardians before giving us personal information.
Our website may contain links to and from third party websites. Advance does not control these third party sites. If you follow a link to any of these websites, please note that these websites have their own privacy notices which you should read and that we do not accept responsibility or liability.
Advance sites may also have ‘plugins’ (such as the Facebook ‘Like’ button) to third party sites or to offer login (such as log in with Facebook) through a third party account. Third party plugins and logon features, including their loading, operation and use, are governed by the privacy notice and terms of the third party providing them.
When you use our website we receive information from your web browser about how you use our website, including pages on our website you visit. The information includes your IP address (a unique identifier assigned to your computer) which does not identify you personally. We use this information to review and improve our website.
We may ask you to register on or log into certain areas of our website in order to provide you with a personalised experience of our website, such as to provide you with helpful information based on the details you have given us. If you use the ‘email a friend’ tool, we do not store your friend’s contact details.
If you have used our website to register or subscribe to a mailing list, please read those particular web pages or the emails you have received to find details about how to edit your information or unsubscribe from that particular mailing list. If you are an Advance customer and have a contract with us, we may not be able to remove your details or stop contacting you altogether.
Cookies
Cookies make websites work better. They collect information about your usage and we use them to help make your visits more effective.
Our website uses cookies to distinguish you from other users of our site. For detailed information on the cookies we use and the purposes for which we use them, see Advance’s Online Links and Cookie Statement and the Website Content Disclaimer available on our website.
Your Rights
The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data:
1. You have the right to request a copy of all of the data we keep about you. Generally, we will not charge for this service.
2. You have the right to ask us to correct any data we have which you believe to be inaccurate or incomplete. You can also request that we restrict all processing of your data while we consider your rectification request.
3. You have the right to request that we erase any of your personal data which is no longer necessary for the purpose we originally collected it. We retain our data in line with the Information Governance Alliance’s guidelines and other relevant codes of practice. Our retention policy is available on request.
4. You may also request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased.
5. You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so.
6. If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to that processing. We will restrict all processing of this data while we look into your objection.
7. You can ask for your data to be taken across to a new provider, and this data must be provided to you in a portable format.
Please be aware that if you do not provide relevant information, we may be unable to provide you with the services you or your legal representative(s) have requested.
You may need to provide adequate information for our staff to be able to identify you, for example, a passport or driver’s licence. This is to make sure that data is not shared with the wrong person inappropriately. We will always respond to your request as soon as possible and at the latest within one month.
If you would like to complain about how we have dealt with your request, please contact:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
https://ico.org.uk/global/contact-us