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ALD Automotive are well known as a major innovator in our sector and our Application Developers play a key role maintaining that reputation. As an Application Developer, you'll contribute to the design of all web-based applications to complement our current core system and continually improve the performance of our business applications.
The role of Application Development Team Leader is a very important one within ALD Automotive. As an Application Development Team Leader, you’ll lead the design of web-based applications to complement our current core system and continually improve the performance of the business applications. As a leader in the department, you’ll ensure all good development practices and procedures are understood and adhered to.
As a Customer Care Advisor, you’ll provide 1st Line Care for the Fleet Managers of ALD’s Corporate, Public Sector and Banking partnerships, providing reactive and proactive support, delivering a Market Leading Customer Experience. You’ll work collaboratively with key colleagues within the Customer Support team to ensure Customer needs are met through the delivery of administrative and processing support (including Quote/Order/Purchase) to appropriate accuracy, quality and delivery to SLA. Moreover, you’ll develop relationships with Fleet Managers to enable delivery of commercial performance through the delivery of successful renewals performance, increased penetration of ALD within Customer Accounts and increased uptake across ALDs products and services portfolio.
Our Customer Complaints Officers contribute to the achievement of the company’s objectives, by delivering the effective management of all complaints presented to ALD and analysing route cause to ensure continuous improvement. As a Customer Complaints Officer, you will deliver first line management of all incoming complaints within agreed service levels, regulatory requirements and in accordance with our business processes and procedures.
The role of Customer Relations Advisor is a vital one at ALD Automotive. Our Customer Relations Advisors provide first line management of all incoming queries, prioritise requests, provide prompt responses and are responsible for the delivery of best in class customer service to any customers making contact with ALD across our multiple business channels.
As a Customer Support Advisor, you'll provide high quality administrative and process support, working collaboratively with our 1st Line Care, 2nd Line Specialist and Telesales & Retention teams to deliver a Market Leading Customer Experience. Through developing knowledge and expertise, either within one of a number of specialist teams, or in a more general support role, the Customer Support Advisor ensures that all allocated processes are completed accurately and to a high quality, whilst ensuring that all commercial and productivity targets are met. Working as part of the overall Customer Support team, the Customer Support Advisor will provide flexibility to ensure that we adapt to the needs of our Customers and manage the changing demands of our business across key trading periods.
Through the provision of excellent customer service to customers, dealerships and broker partners our Dealer Services Executives deliver outstanding customer outcomes. They ensure that all tasks within Dealer Services are completed with a high degree of accuracy to help support the business’ commercial objectives.
As a DeFleet Administrator, you will assist with all areas of administration within the department in lne with ALD's quality procedures. You will process all vehicles from a live contract through the termination process whilst identifying and creating a daily returns list of all vehicles at the end of contract.
As a Finance Underwriter, you will evaluate credit applications and make decisions regarding whether to approve an applicant for finance within agreed service level agreements. You will furthermore, document all justifications on credit decisions ensuring that they are compliant with the credit approval process and are in line with delegated credit authorities, protect the company from undue risk and respond to customer enquiries ensuring that all relevant information is communicated clearly.
ALD Merrion Fleet delivers fleet management solutions to a niche market. We pride ourselves on our exceptional customer service and competitive pricing. Our company philosophy is to establish and maintain partnership relationships with our customers, who range from large blue-chip companies to one-car fleets. We have a dedicated team of over 65 employees based in our Dublin office. ALD Merrion Fleet is part of the ALD Automotive group. ALD Automotive is the leader in vehicle leasing operations in Europe. Through our vast international network, ALD Automotive provides customers with total fleet management flexibility – from pure financing of cars to comprehensive outsourcing operations. ALD Merrion, are currently expanding due to business growth and are seeking an experienced Fleet Manager to further build their Fleet Management business.