Customer Engagement Manager
Rush Green Campus

Job reference: 001875

Location: Rush Green Campus

Closing date: 04/03/2022

Interview Date: Not specified

Salary: £35,593 - £37643 per annum inclusive of London Weighting

Employment type: Permanent

Department: Marketing, Recruitment & Stakeholder Engagement

Hours per week: 36

About Us

Barking & Dagenham College is a vibrant and highly successful College in East London with circa 7,500 students, circa 500 established staff and a turnover of £35m.  The College offers routes into learning from entry level through to MBA level, including apprenticeships, higher level apprentices, higher education and job centre plus clients.  We have technical specialist areas from level 3 and above with a broad based curriculum up to level 2.  We are immensely proud of the achievements of our students, our entrepreneurial and motivated staff team and our extensive partnership network.  The College trains circa 850 apprentices, including circa 110 higher level apprenticeships and delivers work place training, traineeships and higher level technical and professional specialisms up to MBA level in our 4 strategic vocational areas; Construction, Design & Management; Engineering including mechatronics & robotics; Digital Creative; Health & Social Care and Leadership and Management across the pan London occupational sectors.

Our Values

What are our values?

We are:

  • Learner Focused- ensuring they are at the heart of everything we do;
  • Respectful- valuing and treating all fairly as individuals;
  • Passionate- demonstrating energising, engaging and inspiring all to achieve their potential;
  • Collaborative- always working together to achieve excellence and growth;
  • Excellent- in learning, teaching and assessment, the key to our success.

Join our Team!

Do you have a track record of delivering outstanding customer service? If so, this opportunity is just for you!

We have an exciting new role within the Marketing, Recruitment and Stake Holder Engagement Directorate for a dedicated Customer Engagement Manager

The successful candidate will be  responsible  for leading the customer engagement team in providing an outstanding customer service to all BDC customers and stakeholders.

The role will be responsible for managing the reception and customer service teams across both our Rush Green and Barking Campuses, school engagement strategy, and our college CEIAG offer to prospective and current students. 

You will have excellent communication and inter personal skills as you will work closely with the Marketing and Communications Manager, and Admissions, Student Finance and Onboarding Manager to support the overall enquiry to induction lifecycle of our students; ensuring that this is effective, efficient and service driven.

if you are able to demonstrate the above and would love to be part of a creative and dynamic team; then we would love to hear from you!

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.'

'Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.'

Please note, that we have the right to interview candidates before the application deadline.


The closing date for this job has now passed.