Job Description
At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.
The Avon Pension Fund currently has exciting opportunities for motivated individuals to join our Member Contact Team.
About the Avon Pension Fund
The Avon Pension Fund administers the Local Government Pension Scheme (LGPS) for over 140,000 members across more than 464 employers in the local area. Employers include local unitary councils, universities, academies, town and parish councils, housing associations and charities. The fund is worth over £5 billion and is one of the largest local authority pension funds in the UK. More information can be found at www.avonpensionfund.org.uk.
Member Contact Team
The Avon Pension fund are looking for a vibrant candidate with adaptable skills who can confidently support a rapidly growing team. The successful candidate will have the skills and attributes to support our Member Contact Team. They will be required to demonstrate great customer service skills, high level of attention to detail, good communication skills and an ability to quickly learn processes and systems. The successful applicants will be responsible for answering member queries in a fast-paced environment. This will involve:
- Responding to member queries via the website, phone, letters, and emails.
- Liaising with the Member Services Team with complex enquiries
- Using initiative to ensure all daily tasks are complete
- Working as part of a team to deliver on team goals
- Dealing with member records efficiently
- Archiving documentation as and when needed
Training will be provided at all stages, along with an introduction to the work carried out by other areas within the Pensions department.
Further information about the requirements for this role can be found in the role profile.
Benefits of working for Avon Pension Fund
- Flexible working in the award-winning Civic Centre in Keynsham
- IT equipment for home working
- Membership of the Local Government Pension Scheme
- 26 days annual leave, rising to 31 days after 5 years service.
- Comprehensive induction training
- Ongoing on the job training and support
- Excellent opportunities for job progression
If you are interested in the position and would like to find out more , or just want to chat through the role and what it involves, please contact Lucy Hodson, Member Contact Team Leader on 01225 395100 or email Lucy_Hodson@bathnes.gov.uk
Interview date: 23/05/2025
About Bath & North East Somerset Council.
Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath & North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits
At Bath & North East Somerset Council we have one overriding purpose – to improve peoples live. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity
We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW
Please note the Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register. This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered.