Fleet Information Officer

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

Hours Per Week 37 Hours per week on shift pattern.

Rota:

Shift 1 Monday – Thursday 07:30 – 15:30 Friday 07:30 – 15:00

Shift 2 Monday – Thursday 10.00 – 18:00 Friday 10:30 – 18:00

About the Team/Role

Bath & North East Somerset Council is seeking a dedicated and experienced Fleet Information Officer to oversee the front office at the Pixash Recycling Centre. The front of office is the first point of contact for the customers and drivers, ensuring a smooth and professional experience from initial inquiry to confirmed bookings.

This role is pivotal in managing service requests and maintaining clear communication between the workshop and clients.

Key Responsibilities:

• Customer Interaction.
• Greet visitors and callers with a courteous and professional manner.
• Handle incoming queries related to MOT bookings, vehicle servicing and repairs, and tachograph calibrations.
• Provide accurate information on service availability, pricing and lead times.
• Booking Management.
• Schedule appointments for cars, HGV, PCV and tachograph services using the workshop management system (Jaama and B&NES online booking system).
• Confirm bookings and send reminders to customers and internal teams.
• Monitor workshop capacity and adjust bookings to optimize workflow.
• Administrative Support.
• Maintain up-to-date records of bookings, service history, and customer details.
• Process job cards, invoices, and service documentation.
• Liaise with technicians to ensure parts availability and job readiness.
• Assist service advisor with journaling, fuel ordering, taxing of the vehicles and hire requests.
• Use the Council’s computer based financial management system to:
  • Raise and issue purchase orders and invoices (Agresso)
  • Set up new accounts
  • Take payments on Civica for public MOTs and servicing.

• Compliance & Coordination.
• Support Workshop manager with compliance- related documentation.
• Flag urgent or safety-critical repairs to appropriate personnel.

Requirements:

• Strong communication and interpersonal skills.
• Excellent organisational and time-management abilities.
• Familiarity with fleet operations and workshop systems (Jaama)
• Attention to detail, especially in compliance-areas (PMI, Tachograph Calibrations)
• Ability to remain calm and efficient in a fast-paced environment.

Benefits:

• Competitive salary up to £31.015 per annum.
• Comprehensive benefits package including pension scheme and annual leave.
• Opportunity to work with a dedicated team in a dynamic environment at our operating centre with ATF, MOT, vehicle wash, and Tachograph facilities incorporated within our workshops at Pixash Lane Keynsham.

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Andrew Lee, Fleet Manager, andrew_Lee@bathnes.gov.uk or on 01225 394405.

Interview date: Week Commencing 23/11/26

No Agencies Please.

Please note: that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.