Administrator

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

About the role:

The Education Health and Care Team is seeking a dedicated Administrator to support our expanding Statutory SEND team. This role is crucial in assisting our SEND Practitioners to deliver exceptional support to families, schools, and other stakeholders. Your efforts will enable the creation of accurate Education Health and Care plans, ensuring the best outcomes for our children and young people, and help us meet our statutory responsibilities.

What will you be doing?

As a SEND Administrator, you will be at the forefront of communication with parents, often providing the first point of contact for families reaching out to our service. Your duties will include:

• Managing our phone line, answering queries from families and professionals
• Acting as first point of contact for emails and from our contact form, including requests for EHC needs assessments and other Statutory work
• Drafting and sending out letters
• Managing our secure email system
• Processing invoices
• Updating and keeping complex records on various systems
• Organising meetings
• Taking minutes and summarising decisions in panels and meetings
• Along with other relevant tasks that support our statutory team

Required Experience and Qualifications:

To be successful in this role, you should have:

• Knowledge of work practices, processes, procedures, and policies related to SEND
• Experience in education, health, social care or other relevant fields
• Competence in using IT packages and the ability to learn new systems

About you:

Excellent interpersonal skills and the ability to independently plan your workload to meet specified timescales are a must. You’ll also be energised by working under pressure, able to switch between competing priorities, and comfortable using your initiative.

Finally, you’ll have the skills to analyse and interpret information from a wide range of sources, and excellent written and verbal communication skills which mean you can summarise that information concisely.

If you are interested in this exciting opportunity and want to make a real difference to young people and families, we look forward to receiving your application.

Your main place of work will be the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible by public transport and with a train station 5 minutes’ walk away.

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Merrilyn Quinn, Business Manager for SEN Team on 01225 394154 or email merrilyn_quinn@bathnes.gov.uk

Interview date: 09/12/2026

No Agencies Please.

Please note: that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.