London Door Company, part of BHID Group Ltd., have been crafting bespoke, high quality luxury doors for over 35 years. Our exquisite exterior doors are designed to complement every style of home. Hand-finished in our London workshop and installed with the utmost attention to detail, London Door Company has a solid reputation for delivering the high standards that discerning clients demand.

Main aspects of the role:

To liaise with clients and staff over issues raised post installation, to assume ownership of all projects and to ensure correct processing of orders in accordance with the departmental systems. To adhere to the department procedures as advised.

• Updating Daily fit and remedial report
• Contacting clients to ensure satisfaction after fitter/painter appointments
• Reporting on failed installations, and liaising with clients/factory/planning
• Dealing with and resolving client complaints
• Referring to field team for site inspection when necessary
• Respond to and deal with installation enquiries
• Perform any ad-hoc duties requested by the management team within the employee's capabilities.
• Identify and resolve client issues
• Reporting on a daily basis, all communication matters and responses

Primary Requirements:

To be able to work unsupervised and in a team environment.

• Having a complete understanding of overall office operations
• Strong organisational skills
• Attention to detail
• Proactive and self-motivated
• Confidence in decision making
• Must be able to use own initiative

Measures of Success / KPI’s:

• To provide prompt, courteous service to all clients
• Update call logging
• Keeping office and field staff informed of key matters
• Reports and records are maintained, up to date and accurate
• Closing off of installations
• Ease of debt recovery

Person Specification:

• Excellent verbal and written communication skills
• Confident telephone manner
• Executes a high level of attention to detail.
• Confident using a PC and the ability to multitask
• Self-motivated and organised with the ability to prioritise own workload
• Well organised

Experience in the furniture industry would be advantageous but not essential.

Benefits:

• 22 days annual leave plus bank holidays (rising with service).
• Contributory pension with salary exchange (subject to qualifying).
• BHID Connect – through our partnership with Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers.
• Wellbeing centre – exercise videos, mindfulness tools, nutritional and financial advice.
• Employee Assistance Programme – access to 24/7 counselling and support helpline.
• Employee Mortgage Services – through our partnership with Charles Cameron we provide access to mortgage advice and education services.
• C2W – Cycle to Work.
• Length of Service Milestone Rewards.
• Free parking.
• Free hot drinks.
• Christmas functions.
• We are constantly reviewing our benefits and have some exciting new initiatives coming soon!

Should you have any questions regarding this opportunity, or if you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to contact us at recruitment@bhid.co.uk.