Job Title: Aftercare Co-ordinator

Reporting to: Administration Team Leader

Purpose of the job: To ensure the smooth running of the companies aftercare service

Working hours: Monday to Friday 8AM - 4:30PM

Location: Trafford Park – office based.

Holiday entitlement: 22 days of holiday plus bank holiday

Salary: Up to £26k, DOE

Main Aspects of the Role:

• Cross department liaison (FIMs, Factory, Purchasing) to gain resolutions of customer issues
• Client liaison to assist with requirements and appointment bookings
• Schedule remedial appointments
• Record updates from external teams onto in-house system
• Work alongside factory team to ensure that changes/updates are actioned
• Follow up on factory shortage reports and action as required
• Prioritise high debt remedials and priority clients
• Liaise with fitters & polishers regarding their availability
• Escalate any issues or risks to the appropriate person
• To adhere to the departmental procedures as advised

Primary person specification:

• Experience in a scheduling team/dept would be advantageous
• Experience of dealing effectively with complaints on the telephone and in writing
• Be able to work unsupervised
• Confident telephone manner
• Clean and concise written and verbal communication skills
• Willing to take on/learn new skills
• Very strong attention to detail
• Must be able to be flexible and respond to changing circumstances
• Be able to work in a team environment
• Excellent IT skills

Benefits:

• Company pension scheme
• On-site free parking
• Employee Assistance Programme – access to 24/7 counselling and support helpline
• Employee Mortgage Services – access to mortgage advice and education services.
• HCCP – Health Care Cash Plan providing cash back on dental, optician etc. at reduced rates.
• Local and national discounts at a range of major retailers
• Cycle to Work scheme
• Free flu vaccinations
• Yearly salary review