BHID is now the UK’s leading home interiors specialist, and the ‘go-to’ brand for high end clients who are looking to furnish any area of the home. The business comprises three brands, Neville Johnson Furniture and Stairs, Tom Howley Kitchens and London Door Company, and employs in excess of 800 employees.

We are seeking to recruit a Client Service Coordinator in our Tom Howley department, to support our busy Client Services department in providing a first class service to all clients and support them through their experience. The role provides a communication link between our high end discerning clients, sales, field and operational staff.

Main Aspects of the Role:

• Act as a key contact for clients
• Deliver excellent customer service via phone and email
• Communicate with customers, managing expectations and resolving conflicts
• Process orders using our in house system
• Track job progress to ensure timely completion
• Assist with scheduling survey/installation/remedial appointments
• Accurately maintain our client database, ensuring all client contact is recorded
• Liaise with internal/external customers to ensure a smooth client journey
• Perform any ad-hoc duties requested by the management team within the employee’s capabilities

Person Specification Primary Requirements:

• Must be self-motivated and organised with ability to prioritise own workload
• High attention to detail and urgency
• Solid decision-making and problem-solving abilities
• Conflict resolution skills and a proactive approach to handling customer escalations
• Excellent listening and communication skills
• Confident telephone manner
• Executes a high level of attention to detail
• Willingness to learn, with a proactive and positive attitude
• Confident using a PC and the ability to multitask
• The ability to use own initiative but also know when matters need to be escalated
• Previous experience in a customer service/Admin role
• Experience in appointment scheduling/planning would be advantageous

Benefits

• 22 days annual leave plus bank holidays (rising with service).
• Contributory pension with salary exchange.
• Free parking.
• BHID Connect – through our partnership with Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers.
• Wellbeing centre – exercise videos, mindfulness tools, nutritional and financial advice.
• Employee Assistance Programme – access to 24/7 counselling and support helpline.
• Employee Mortgage Services – through our partnership with Charles Cameron we provide access to mortgage advice and education services.
• Christmas functions.
• Free hot drinks, including free use of drinks vending machine.
• We are constantly reviewing our benefits and have some exciting new initiatives coming soon!

Should you have any questions regarding this opportunity, or if you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to contact us at recruitment@bhid.co.uk