Senior Programme Support Officer
London

Location: London

Closing date: 27/06/2019

Salary: £21,000-£30,000

Employment type: Fixed Term

Department: Law School -Law School

12 months fixed term contract

The Senior Programme Support Officers will work together with the Director of Law School Delivery and the Programme Support Officers to ensure that all Law School administrative and support processes are properly set up and aligned across all programmes.  As a team, they will be responsible for ensuring an excellent student journey through the Law School.  They will also assist the Director of Law School Delivery in the successful transition from the current regulatory regimes to the new regime.  The work of the Programme Support team is organised into three broad areas of responsibility, focusing on the following aspects of the student journey:

 

  • Pre-registration
  • On-programme
  • Examinations

 

The key elements of the work in each area of responsibility are set out at the end of this job description.  Programme Support Officers may work primarily within one area of responsibility but generally will be required to work flexibly across the three areas of responsibility as determined by the Programme Support Managers to meet demands in workload as and when required so as to effectively manage Law School students and ensure the smooth operation of all programmes.

 

Job Background

BPP University Law School has a reputation for excellence in professional education built on a proven ability to offer students the skills they need to succeed in a legal career.  Working with over 150 law firms, BPP prides itself on being at the cutting edge of professional legal education giving students the core skills and a competitive advantage to ensure success.

The Solicitors Regulatory Authority is introducing the Solicitors Qualifying Examination (SQE) and the Bar Standards Board is proposing changes to the Bar Professional Training Course.  BPP considers that it is essential that BPP is positioned to offer the SQE across all its Law School programmes and deliver a market leading BPTC.

 

Responsibilities of a Senior Programme Support Officer (Attendance)

While undertaking the core Programme Support Officer responsibilities (see below), the Senior Programme Support Officer will take on extra responsibility working with the Programme Support Manager to manage the team day to day and ensure that the team processes run smoothly, as well as being an escalation point for the Programme Support Officer team when dealing with more complicated issues and student queries.

 

Core Responsibilities of a Programme Support Officer (including but not limited to):

  • Working with the Director of Law School Delivery to build and maintain relationships between the Law School and key BPP operations teams, including but not limited to Admissions, SRO, Student Finance, Timetabling Unit, EAO and Student Advice.
  • Building expert knowledge in the Law School administrative and support processes to work within a dedicated delivery team.
  • Providing students with excellent customer service and issue resolution.
  • Acting as a first point of contact for all non-academic student queries
  • Building a good understanding of all Law School administrative and support processes to allow flexible working across the areas of responsibility, as required.
  • Generally to assist the Law School Team to effectively manage Law School students and ensure the smooth operation of all programmes.
  • To be part of a rota of staff from within the Law School who sit with the Student Advice and Guidance team to give front facing student advice and guidance.
  • Other key responsibilities are determined by the Programme Support Officer’s primary work area (pre-registration, on-programme or exams) and are set out at the end of this job description.
  • Other administrative support activities as and when required by the Law School.

 

Role Requirements

 

 

Essential

Desirable

Qualifications

 

  • A relevant degree

Experience

  • Experience of building and maintaining strong relationships with key internal stakeholders
  • Experience of data analysis and producing and managing documentation
  • Experience of working in an academic environment

 

  • Experience of working in the

HE sector

  • Experience of using project management tools

Skills

  • Excellent communication skills – both written and verbal – at all levels
  • Able to effectively plan, organise and prioritise workload and multi-task when necessary
  • Excellent IT and data analysis skills (particularly Excel) and an ability to develop new solutions and processes
  • Able to develop rapport and build and maintain strong working relationships with Law School students, tutors and other internal stakeholders
  • High attention to detail and strong administration and organisational skills
  • Able to work well in a team and be collaborative
  • Able to have ‘difficult conversations’
  • Able to deal with difficult/sensitive issues
  • Able to manage people and problems, resolve conflicts and find appropriate solutions
  • Self-motivated, able to work under pressure, make decisions and apply flexible solutions
  • Able to work on own initiative without daily supervision
  • Strong creative problem-solving skills

 

 

Values

  • Student-centric
  • Ownership and accountability
  • Team orientation

 

 

Key Responsibilities of a Programme Support Officer within each of the Programme Support work areas

 

Pre-Registration

On-Programme

Examinations

Building expert knowledge in the Law School pre-registration administrative processes.

 

Building expert knowledge in the Law School on programme administrative processes.

 

Building expert knowledge in the Law School examination administrative processes.

 

Acting as first point of contact for all non-academic student queries leading up to and during the registration process. 

Acting as first point of contact for all non-academic student queries during their period of study at BPP University. 

Acting as first point of contact for all student queries related to the administration of their examinations during their period of study at BPP University. 

 

Ensuring that the pre-registration student communications plan is adhered to and students receive regular and timely communications between acceptance of a place and registration.

 

Set up, maintenance and monitoring of student inboxes on all Programmes.

Ensuring administrative support is available for the conduct of Examination Boards.

 

Assisting students in accessing and navigating their VLE course content at the start of a programme

Ensuring that processes are in place for processing and recording academic requests (Interruption of Study/Deferral of Study/Extensions) and dealing with any queries about return to study date/exam dates.

 

Ensuring that processes are in place for processing and recording deferral of assessments and assessment extension applications, and liaising with EAO to ensure the same are properly recorded in students’ records

Ensuring that students receive all necessary surveys relating to timetable choices.

 

Ensuring processes are in place to ensure students’ smooth return to study following Interruption of Study. 

Ensuring that processes are in place to communicate with and manage Learning Support students on assessment days and that accurate records are maintained.

 

Ensuring processes are in place to deal with student queries relating to group allocation and timetabling matters pre-registration and for managing requests for group swaps in the first week of the programme.

 

Ensuring that processes are in place for dealing with Learning Support issues in accordance with University policy.

 

Liaising with EAO and advising on projected student numbers for assessment sits.

 

Managing student requests for group swaps in the first week of term.

 

Maintaining and updating appropriate programme information systems (e.g. VLE Home page).

Dealing with student queries following the release of exam results around progression, completion and withdrawal

Maintain and update pre-registration programme information systems e.g. Getting Ahead site on the VLE

Ensuring students have continued appropriate access to all relevant resources during their time on the programme (timetable, VLE access, database access, library etc).

Assisting with the preparation for and smooth running of External Examiner visits

Providing support and assistance at student registration events

Managing student requests for timetable changes and group swaps during the programme.

Ensuring accurate student records are maintained including achievement and progression.

Ensuring that students are able to access all relevant databases in a timely fashion at the start of the programme and ensuring that processes are in place to deal with any issues which may arise.

 

Provide regular communication to students regarding their programme of study, ensuring relevant and consistent messaging for all students.

 

Ensuring processes are in place to assist the Head of Academic and Professional Routes, Practice Area Subject Leaders, the Resource Planners and tutors with assessment administration including, for example, script organisation and allocation, arithmetical checking, script-to schedule checks, photocopying scripts for external examiners (where required).

 

Invigilating assessments as and when required.

Invigilating assessments as and when required.

Invigilating assessments as and when required.

Providing support and assistance with the set-up and delivery of the student inductions.

Ensuring that processes are in place for dealing with student complaints.

To assist the Head of Academic and Professional Routes, Practice Area Subject Leaders and Resource Planners with the set-up of oral and skills assessments (including mocks) across all Law School programmes.

 

Liaison with internal departments as necessary (e.g. Admissions, SFO, TTU, SRO, library etc).

Ensuring the set-up and running of student feedback surveys (EvaSys) and collation support across all Law School programmes.

 

 

 

Ensuring the set-up, running and completion of follow up actions (e.g. preparation and circulation of minutes) of Staff Student Liaison Committee Meetings and student surveys on all Law School programmes.

 

 

 

Liaison with internal departments as necessary (e.g. TTU, SRO, library etc).

 

 

Ensuring that accurate student records are maintained including achievement, progression and learning support

 

 

 

 

 

 

 

 

 

 

 

JD  

The closing date for this job has now passed.

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