Customer Support Advisor

Job reference: 019797

Location: Tamworth

Closing date: 05/12/2021

Department: Telesales

Hours per week: Min 15hrs

Customer Support Advisor

£10.17 per hour plus monthly bonus and lots of great benefits.

Tamworth Contact Centre.  

We can tailor hours to suit you, can you work:

  • Contact centre open between 0730 to 1800hrs
  • Minimum of 15hrs per week?
  • Minimum of 4hrs per day?
  • Work weekends on a rota basis or perm weekends?
  • Flexible start times, earliest finish time 1500hrs

If you have answered yes to all of these – then let us know what you want to work, and we can try and make it happen for you.

We are currently recruiting a talented and results driven Customer Support Advisor to join our Fast Paced contact centre team in our Tamworth Contact Centre. Working a minimum of 15hrs per week, with an expected earliest finish time of 3pm. This will include working some weekends too.

Our Contacts Centres offer the solution to all of our customer needs, see more at

Key Responsibilities:

  • To be multi skilled across both sales and customer care functions
  • Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues
  • Add value to every customer contact using Brakes sales through service approach to drive profitable growth, build loyalty and customer lifetime value
  • Understand customer needs and maintain ongoing relationships liaising with Field Sales to nurture and retain customers
  • Ensure good communication links with various departments and utilise and follow internal policies
  • Meet and exceed quality targets in line with the Quality Framework
  • Ensure good communication links with various departments and utilise and follow internal policies
  • Meet and exceed quality targets in line with the Quality Framework

What you’ll get:

  • A competitive salary & Bonus
  • Huge discount on all sorts of lovely food and award-winning products
  • Generous holiday allowance
  • Recognition awards and Incentives
  • Discounts on our wonderful food
  • Pension
  • Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
  • And much more….

Key Requirements:

The ideal candidate will have Excellent Customer Service skills, putting every customer at the heart of their call. Food Industry Experience would be great – but full training is provided.

You’ll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods.  You’ll enjoy working collaboratively with a dedicated focus on driving results.  Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

Required skills and competencies:

  • Be able to think quickly on your feet, enabling the best outcome for all customers
  • Fantastic problem-solving skills
  • Excellent communication skills
  • Great rapport building ability – communication is key
  • A strong level of written and verbal communication, with a great attention to detail.
  • Be able to work in a busy and fast paced environment
  • Experience on SAP would be desirable, but not essential – our training is second to none.

Your local pub, your favourite restaurant, your children’s schools all have one thing in common – Brakes.  There are a lot of hungry mouths to feed out there and every day we deliver 1.5 million products from our fleet of 2000 trucks to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK.   Our customers count on us for exceptional food and service, and as our response to Covid-19 proved, our 6,000-strong workforce is dedicated and proud to play their part in feeding the nation

There’s a lot on offer, so what are you waiting for?

Bring your whole self to work. #BelongAtBrakes

At Brakes we’re passionate about creating an inclusive workplace that celebrates and values diversity.  We don’t want you to ‘fit’ our culture, we want you to help define it.

All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. 



The closing date for this job has now passed.