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CRM Data Scientist

Job Reference : SBS-CIX-04688
Location : Shore Based - Southampton
Closing Date : 10/01/2019
Employment Type : Perm - Full Time
Department : Customer Insight

Carnival UK has big plans for the future! Already the market leader, CUK (which operates the P&O Cruises and Cunard Brands) will grow by 50% by 2022 as we add new ships to the fleet and further transform the industry by making cruising a mainstream holiday for UK guests.

This is an exciting opportunity for a highly capable Data Scientist - CRM to help deliver even better holidays for customers of our leading travel brands, from within our growing Insight team.

We are looking for a fantastic insight professional to be the SME in answering business questions through data by looking at customer bases, building data models and making recommendations to the business about the changing consumer trends for both P&O Cruises and Cunard. You’ll be passionate about our Guests’ experience, an expert in looking at the effectiveness of the allocated budget and how marketing activities positively translate into bottom line, which will all contribute to creating unforgettable holiday happiness for our guests!


The Role

We are currently recruiting a Data Scientist - CRM to join the Insight team on a permanent basis. This is a fantastic opportunity for a proactive Data specialist to come aboard and join a team of supportive experts at a particularly exciting time! 

As part of an exciting journey to bring the guest into the heart of decision making within Carnival, the Customer Insights team develops strategic and tactical guidance to improve guest acquisition, reduce CHURN and increase advocacy. Responsibilities within the team include Customer Relationship Management (CRM), below the line marketing effectiveness including digital analytics, guest analysis to support trading decisions and improving the overall journeys to achieve true guest satisfaction.

Please see the job description attached for all of the role’s nuts and bolts!


About You

We expect you to have a great eye for detail to see right through data and make commercially viable recommendations to the business. You should have gained experience in a similar complex data related role and have had exposure to making CRM recommendations to the business. You should be comfortable in working in a large matrix organisation and providing consultancy to other business units.

You will have passion for discovering new trends and presenting innovative data driven ideas that will help us optimise CRM strategy. You will exceptional communication and relationship building abilities, as you will be exposed to various external parties and internal cross-functional teams, who you will have to interact with and make recommendations to. You will strive in a constantly changing environment and adapt easily to varying requirements and priorities. You will have an approachable style with a ‘can do’ attitude and a highly evolved ‘customer service’ approach.

Additionally, you will have expert Excel and reporting skills, pragmatic approach to data analysis and passion for understanding market and business through ‘playing’ with numbers.


About Us

This position has been levelled at CUK 08.

One of our core organisational values is that we are 'better together' and that’s why we’re working hard to build a flexible and inclusive culture; where difference is respected and valued and where our people can be themselves. Inclusivity is at the heart of everything we do so we welcome applications from everyone. We do not discriminate on the basis of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage & civil partnership and pregnancy & maternity.

Carnival UK is the operating company for P&O Cruises & Cunard. We provide unforgettable holiday experiences and operate a winning culture to achieve standout success.

Our Cunard ships have been defining sophisticated ocean travel for over 175 years. Our ships have always been The Most Famous Ocean Liners in the World.  We continue our legacy of luxury ocean travel with our flagship Queen Mary 2, Queen Victoria and Queen Elizabeth, with Queen Mary 2 providing the only regularly scheduled transatlantic service between Southampton and New York. In 2022 our fourth Queen will join our Cunard fleet.

P&O Cruises has seven ships, including our flagship Britannia which joined our fleet in March 2015.  Our two new ships, the largest in the UK market, will join the fleet in 2020 and 2022, meaning we can offer more experiences tailored to British tastes - combining genuine service, a sense of occasion and attention to detail, ensuring passengers have the holiday of a lifetime, every time.

It takes great passion and real dedication to maintain our position at the top. That’s why extraordinary, passionate people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be successful and fun. 

Join us on our journey, apply now. 


This position is now closed. We are no longer accepting applications for this position.