P&O Cruises are recruiting for Day Duty Managers, this is a brand new position on board within the Hotel Operations & Retail department. This exciting opportunity is perfect for someone who is passionate about delivering great service and exceeding Guest expectations.
You will oversee the hotel operation during off peak periods, you will be responsible for the overall guest experience during these periods supporting the wider hotel operation by recovering brilliantly when issues arise and driving our service standards and behaviours.
You will lead our Reception Team to new levels by striving to maximise the guest experience at the reception desk. As Day Duty Manager you’ll look to identify opportunities to reduce Guest queries at the Reception desk, as part of our commitment to continuously improve their holiday experience.
It will be your commitment to improve experience by identifying the root cause of Guest’s frustrations, including supporting the wider hotel departments. You will ensure brand standards are maintained at all times by maximising visual service and presence.
Do you model high standards of service? Are you confident talking to a wide range of people? Are you passionate about improving our Guest journey?
If all of the above sounds like you, this could be the new opportunity you have been waiting for!
To join P&O Cruises in this fantastic brand new role you must have the following:
- Experience of working within a 3 star, or higher, high volume multi-function hotel operation
- Comprehensive understanding of customer service environments and recovery
- Experience of working within multi-venue/event planning
- Proven management experience
Please note that a Personal Survival Techniques (PST) STCW is a requirement for this role. Further information will be provided should your application should be successful.
It takes great passion and real dedication to maintain our position at the top. That’s why people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be successful and fun. Join us on our journey, apply now.
‘Better together’ is one of P&O Cruise’s core values. This means we are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.