Personal Cruise Advisor Contact Centre
Shore Based - Southampton

Job reference: SBS-CCC-005792

Location: Shore Based - Southampton

Closing date: 25/11/2019

Employment type: Perm - Full Time

Department: Customer Contact Centre

Have you got a flair for sales & customer service? 

Do you love travel?  
Would you like to help our guests book their perfect cruise?

 

Carnival UK operate the P&O Cruises and Cunard Brands who are both going through an exciting time of growth with more guests wanting to book their cruising holidays with us, we have fantastic opportunities available in our contact centre throughout 2020 with the earliest start date of the 20th January.

 

The Role

In this highly driven sales role you will be working to increase the overall P&O Cruises and Cunard guest numbers by providing fantastic cruises and exceeding guest expectations at all times.  Naturally your focus will be on closing the sale by identifying the guests needs, matching the best cruise and additional service / products to maximise ticket revenue. 

If you are passionate about sales but also delivering exceptional service and exceeding expectations then this is a role for you.  Within this Personal Cruise Advisor role you will understand what it takes to influence a guest to meet passenger, revenue and yield targets; all within company KPI’s to secure bookings in a way that is accurate and meets company guidelines.  Building relationships with both past and new guests is key in order to support them in making their cruise choice and you will focus on service, knowledge and ensuring you dleiver the best customer service.

 About You

We are looking for someone with a passion for sales and who wants to develop this skill set with a premium travel brand.  Proven success in consistently reaching targets is essential along with the desire to deliver an exceptional guest experience at every point of our guests’ journey.  You will be able to make decisions within the boundary of your role and have the autonomy to manage your day to day activities.  You will be based at our Southampton offices, with some travel to our ships when required.  Please see full job specification for details

About Us

 

This position has been levelled at a CUK13

 

Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride from bringing to life two of the most iconic brands from Britain’s rich seafaring heritage.  That legacy of elegance and style, of beautiful ships, inspiring leadership and guest-obsessed service excellence lives on today, as we evolve ourselves for tomorrow.

Working at Carnival UK means being part of a tight-knit and truly global team made up of friendly, happy, caring people. One of our core organisational values is that we are 'better together' and that’s why we’re working hard to build an inclusive culture. We do not discriminate on the basis of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage & civil partnership and pregnancy & maternity.

As a growing business we have a big focus on developing skills and continuous learning.  From formal qualification to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities.  All of our roles give people the chance to stretch themselves and learn from colleagues with a wealth of experience.  As our business grows, we want our people to grow too.  So we’re determined to create opportunities for everyone to drive their development and define their own career path.

 

 

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