Cunard - Hotel Operations and Retail Manager
Fleet - Ship Based

Job reference: FSB-PUR-005971

Location: Fleet - Ship Based

Closing date: Not specified

Employment type: Perm - Full Time

Department: Pursers

Recognised throughout the world for our elegance, style and service excellence, we have the opportunity for you to work on our iconic Cunard ships. We are offering an exciting opportunity for a Hotel Operations and Retail Manager to join our teams onboard.  Join us and begin your new career with Cunard.

As a Hotel Operations and Retail Manager you will be leading and supporting the Hotel Operations team onboard a luxury Cunard ship. You will help to develop and empower your leaders to resolve Guest queries in a professional and efficent manner and oversee the ships administration and clearance procedures.  You will also be responsible for ensuring that onboard revenue targets are met, including revenue partners.

Are you thoughtful and proud to deliver a world class service to our guests? Are you a problem solver who uses initiative to meet customer demands to deliver excellence? Are you a refined and conscientious individual who can adapt to ever changing situations?

If so you could be ideally suited to the Hotel Operations and Retail Manager position!

To join Cunard in this fantastic role you must have the following:

  • Experience of managing a team in a customer facing role onboard a cruise ship environment
  • Ability to speak and write in fluent English
  • Demonstrated experience of delivering exceptional Guest service

It takes great passion and real dedication to maintain our position at the top. That’s why people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential and receive attractive company benefits. Join us on our journey, apply now.

We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.

Please note that a full STCW is required for this role. Please note that we can only accept MCA Approved STCWs.


The closing date for this job has now passed.