CRM Optimisation Manager
Shore Based - Southampton

Job reference: SBS-CIX-06022

Location: Shore Based - Southampton

Closing date: 19/01/2020

Employment type: Perm - Full Time

Department: Customer Insight

An exciting opportunity has arisen for a highly capable CRM Optimisation Manager to join the Strategy & Data department here at Carnival UK and support the Digital & CRM Analytics team in engaging an Insight hungry business and ensuring we create unforgettable holiday happiness for our guests.


We have big plans for the future and our industry is ripe for innovation. With 3 new ships on the horizon, our business is growing rapidly. As both the market and customer needs evolve, we have a need to be future-proofed and to understand these changes so as to make better long term business decisions. Be part of the journey and help to shape the future of our business!



The Role


This is an incredible opportunity to support Carnival UK’s two great brands, P&O Cruises, which has the largest UK market share of cruise holidays, and Cunard, a legendary luxury brand.


The business has invested significantly in a Single Customer View and a set of CRM tools and this role is crucial in developing appropriate insight, models and segmentation, which ensures the customer consistently receives a relevant Marketing experiences while endeavouring to optimise their monetary potential.


Please see the job description attached for all of the full details!



About You


We would expect you to have a proven experience in a CRM role, preferably in Audience Data Strategy and optimisation of communication flows. You would have ideally worked in a large matrix organisation with various cross-functional SME teams. We would expect you to have previous success with leading and evolving CRM Analytics team and ensuring the visibility of team’s success.


This and fast-paced project environment will require you to have exceptional communication and interpersonal skills with a great ability to engage with stakeholders at all levels and adapt communication style and approach as necessary. You will have an approachable style with a ‘can do’ attitude and a highly evolved ‘customer service’ approach.


This is an amazing opportunity for someone passionate about data, people, and a drive to show how both can revolutionise our customer experiences.



About Us


This position has been levelled at CUK 07.


One of our core organisational values is that we are 'better together' and that’s why we’re working hard to build a flexible and inclusive culture; where difference is respected and valued and where our people can be themselves. Inclusivity is at the heart of everything we do so we welcome applications from everyone. We do not discriminate on the basis of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage & civil partnership and pregnancy & maternity.


Carnival UK is the operating company for P&O Cruises & Cunard. We provide unforgettable holiday experiences and operate a winning culture to achieve standout success.


Our Cunard ships have been defining sophisticated ocean travel for over 175 years. Our ships have always been The Most Famous Ocean Liners in the World.  We continue our legacy of luxury ocean travel with our flagship Queen Mary 2, Queen Victoria and Queen Elizabeth, with Queen Mary 2 providing the only regularly scheduled transatlantic service between Southampton and New York. In 2022 our fourth Queen will join our Cunard fleet.


P&O Cruises has seven ships, including our flagship Britannia which joined our fleet in March 2015.  Our two new ships, the largest in the UK market, will join the fleet in 2020 and 2022, meaning we can offer more experiences tailored to British tastes - combining genuine service, a sense of occasion and attention to detail, ensuring passengers have the holiday of a lifetime, every time.


It takes great passion and real dedication to maintain our position at the top. That’s why extraordinary, passionate people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be successful and fun. 


Join us on our journey, apply now. 



The closing date for this job has now passed.