Cunard Administration and Night Duty Manager
Fleet - Ship Based

Job reference: FSB-CSCS-006401

Location: Fleet - Ship Based

Closing date: 23/09/2021

Employment type: Fixed Term - Full Time

Department: Customer Services & Customer Services Strategy

As a market leader in the cruise industry, we operate spectacular ships all over the world. Join us as an Administration and Night Duty Manager and you’ll discover that working at sea is more than just a job. It’s a way of life.  Ensuring the smooth running of the passenger embarkation and the ship’s clearance in ports of call, you will visit different places, explore new worlds and gain experiences that will stay with you for a lifetime.

Key Responsibilities

Accurately complete immigration, customs and logistics paperwork in a timely manner, declaring all necessary items onboard and producing daily stock reports when required. Produce passenger and crew arrival and disembarkation reports for each port authority in their required format, adhering to strict deadlines, and distribute passenger information to other relevant departments onboard. Ensure efficient arrival and departure clearance.

Act as the main point of contact for port authorities during ship visits and ground agents when in port, building professional relationships. Manage the smooth operation of passport control and immigration for passengers and crew. Ensure all documentation including passports and landing cards comply with port and visa regulations, all health requirements are met, and strict port deadlines are adhered to prior to arrival. Oversee embarkation procedure and supervise the check in process to confirm that all passengers and crew are onboard. Ensure passports are stored safely and securely and are presentable to authorities on request. Ensure all passenger data held on board is complete and accurate.

Ensure immigration and local requirements affecting the onboard operation are shared onboard in a timely fashion for effective planning of resources and to have information readily available for passenger communications.

In the event of a medical emergency, arrange for an ambulance to meet the ship in port and book flights if required for affected passengers.

Assist daily with front of house office coverage and support the reception team during low demand itineraries.

Key skills and experience

  • Proven office administration experience onboard a cruise ship is preferred 
  • Previous experience in clearance is required 
  • Excellent computer skills, proficient in the use of MS office software
  • Excellent planning and organisation skills
  • Knowledge of immigration procedures is highly preferable
  • Good command of written and spoken English

Please note that the Proficiency in Survival Craft Rescue Boats (PSCRB) and Personal Survival Techniques (PST) STCW's are a requirement for this role. Further information will be provided should your application should be successful.

It takes great passion and real dedication to maintain our position at the top. That’s why people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential and receive attractive company benefits. Join us on our journey, apply now.

We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.

We are currently recruiting for our Talent Pools to fill anticipated roles in 2021 and beyond. Please note that throughout the Recruitment & On boarding process you may not be advised of a start date. If you are successful, sufficient notice will be provided when we have a ship and start date for you.