We currently require an Administrator to join our National Accounts Contracts team, based in our Birchwood head office. This role is a 9 month fixed term contract.
As a Customer Service Executive for Certas Energy you’ll have access to:
• £18,000 basic salary
• Ride to work scheme
• Brand discounts through Certas group scheme
• Annual leave buy and sell scheme
• Pension Scheme
As part of the Contracts team, you will support the National Accounts department with their day to day administration such as updating the customer document database, updating pricing information, processing invoices and setting up new customers using in-house systems.
Strong customer service skills are essential as you will be required to effectively communicate with internal an external customers regarding their accounts and orders.
Are you a Certas Energy Customer Service Executive? We’re looking for:
• Attention to detail
• Confidence in own ability
• High degree of self-motivation
• Good organisation skills and ability to prioritise
• Good listening skills
• Strong sense of Customer service
• Solution driven
We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses. Also essential to our business are our management teams and colleagues within Sales, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of OFTEC registered service engineers who work within our Heating Services division. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeship scheme.
At Certas Energy we want to be at the forefront of embracing positive change. We do this by investing in global climate change projects that actively reduce the carbon in the atmosphere. As part of our effort, we are proud to offer all our domestic customers the opportunity to carbon offset their heating oil. We also have our own exclusive cleaner burning heating oil brand Glowmax.