Service Improvement Officer

Up to £31,092 per annum

37 hours per week, Monday - Friday, based at our offices on Preston Docks

What will you be doing in this role?

The Service Improvement Officer (SIO) will be supporting the team and guiding the organisation in delivering excellent customer service across all areas of the business.

Working as part of a small team, the SIO will gather and analyse insight, manage the organisations Complaints Process and support the organisation to identify improvement and implement change.

Why are you the best person for us?

It is essential you have:

• A passion for providing excellent customer service
• Excellent communication and interpersonal skills
• The ability to formulate, analyse and produce reports
• Ability to problem solve using data and insight effectively
• A good knowledge of IT systems and an ability to navigate multiple systems

It would be great if you also had:

• Experience working in customer focussed roles
• Experience working across different service areas

Why work with Community Gateway?

Our team are what makes us who we are. We aim for a great employee experience and that includes a range of benefits, including a generous holiday allowance beginning at 26 days plus bank holidays and including your birthday off and Christmas closure. We also offer free parking, free breakfasts, a company-paid health cash plan, reward and recognition scheme and much more.

Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.

Working Arrangements

This role has the opportunity to work both from our gorgeous dock-front offices and at home. You will generally expected to be in the office at least 60% of the time, with flexibility given to accommodate business and personal needs.

A bit more about us:

Community Gateway own and manage around 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.

And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you..

If you haven't done so already, check out the candidate pack on our website for more about us and top tips for your application.