Select Move Coordinator

Select Move Coordinator

£25,531.28 per annum

Permanent, 37 hours per week

What will you be doing in this role?

Your role sits in the Tenancy Services Team who provide a wide range of housing management services. The team manages the housing register and are responsible for ensuring that new tenants are able to register and place bids for homes, the team are also responsible for allocating our properties in line with local lettings policies.

As a Select Move Coordinator you will be responsible for the delivery of a high quality, customer focused applications process. You'll provide consistent advice and assistance in response to telephone and personal enquires from customers, dealing with all queries at the first point of contact where possible. You will deliver a range of administrative duties, relevant to the successful operations of the Team.

Why are you the best person for us?

The main things:

• Using your amazing communication skills and customer service skills, you’ll comfortably deal with individuals who are in crisis

• You’ll have a natural flair for problem solving and supporting colleagues in your team

• You'll understand the importance of confidentiality

• You'll have exceptional listening skills and professional curiosity to really understand what service is required

It would nice if you also had:

• Experience of working in a similar role within social housing

• Basic knowledge of letting and allocating Social Housing homes

Why work at Community Gateway?

We are a values-based employer and our team are what makes us who we are. We aim for a great employee experience and that includes a range of benefits, including a generous holiday allowance beginning at 26 days plus bank holidays and including your birthday off and Christmas closure. We also offer free parking, free breakfasts, a company-paid health cash plan, reward and recognition scheme and much more. More information about our benefits can be found on the attachment below.

Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!

A bit more about us:

Community Gateway own and manage around 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.

And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you. If you haven't done so already, check out the candidate pack on our website for more about us and top tips for your application.