Job details

Welfare Benefit Officer
Harbour House

Closing date: 17/10/2021

Salary: £29,290.00

Employment type: Permanent

Hours per week: 37

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Welfare Benefit Officer

Salary up to £29,290.00 per annum, dependant on experience

37 hours per week, Permanent

You’ve clearly liked the look of our organisation from what you’ve seen so far, and you want to know more about this opportunity….

We are looking for an experienced Welfare Benefit Officer to join a great team, working in a fast paced environment.

What will you be doing in this role?

The primary focus of this role is to help our customers access welfare benefits and grants and assist them along their benefit journey. 

  • Maximising income
  • Improve financial stability
  • Enable tenancy sustainment​​​​​​​

What we need from you :

  • Experience of providing welfare benefit advice
  • Experience of submitting benefit appeals
  • Excellent customer service skills
  • A proven track record of meeting challenging targets

It would nice if you also had:

  • Experience of using Quick Benefits Calculator
  • Experience of attending benefit tribunals/advocacy

The Perks of the Job:

We aim to make our employee experience second to none and our benefits package reflects how much we value our colleagues.

You'll get a pension in which we will contribute too, enabling you to build a solid pension pot for piece of mind. You'll also get access to be able to manage and view your pension online.

Company paid health cash plan that enables you to claim a large variety of health related costs back, get free access to an online doctor 24/7 and much more. We'll even include your children on the policy.

Generous holiday plan giving you paid time off.

Paid Christmas shut down, this is in addition to your holiday allowance!

Paid Birthday off work.   

Paid leave for sickness and emergencies

Free 24 hour access to a wellbeing service, supporting you with almost all aspects of your life.

Recognition and reward portal including high street discounts

Self service people system for you to be able to access and manage all your details whenever you need to.

Free tea and coffee on site

State of the art office building including shower facilities, hairdryers and straighteners, pool table and lunch hub including an al fresco dock facing patio deck

Cycle store and lockers

Wellbeing / Meditation/ Prayer room

A range of special events throughout the year celebrating successes and good causes​​​​​​​

Paid bank holidays off work

Christmas Savings scheme and Holiday purchase scheme

​​​​​​​Cycle to work scheme

Wellbeing events and treats throughout the year

​​​​​​​Mileage and expenses paid for journeys above and beyond the normal route in and out of work.

Free on-site parking

A bit more about us:

Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord.  We aim to create vibrant, friendly and diverse communities where people want to live, work and play and are part way through our ambitious 5-year plan focusing on evolving, investing, and supporting colleagues, customers and our communities.  We employ passionate and talented people…. could you be the perfect fit for us?

An important bit!

Inclusion is key for us.  We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.  For more information about our approach to diversity in recruitment click here:

Dates for your diary:

The closing date for this advert is 17th October 2021 with interviews expected to be held week commencing 21st and 22nd October2021

If you have read all this and you think you’re the one that we want,  then get started on your application. Please be aware that this role has been re-advertised. If you have previously applied and been unsuccessful, you need not re apply.


The closing date for this job has now passed.