Job Description
The Role – Cash Office Coordinator
We now have an exciting opportunity for an outstanding cash office co-ordinator to join our cash office team.
As a cash office coordinator, you will:
- Ensure that monies are banked and properly reconciled and recorded accurately
- Ensure the safe custody of money within the cash office
- Ensure customers have only paid what is due
- Ensure income is allocated to correct cost centres and everything is properly documented for external auditors to follow
- Answer telephone queries and deliver excellent customer service
- Issue, order, and reconcile the foreign currency held within the cash office
- Ensure that floats are monitored around the zoo and the results of monthly float checks are received and checked in the cash office and any discrepancies followed up
- Replenish, check and issue change, Zoo wide, after the previous day’s trading, ensuring that they are ready for distribution before the Zoo’s opening deadline
- Be a strongroom key holder – access to key safe via personal code
What makes Chester Zoo a great place to work?
As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of over 600 permanent and 500 temporary team members, and we know how important it is to invest in our colleagues to help boost their career development.
The Package
- Permanent contract
- Working hours 37.5 hours per week, 5 days out of 7 (weekends and bank holidays included) 30 minute (unpaid) lunch break
- Salary £24,245.62 per annum
- 33 days annual leave plus the option to buy or sell up to 5 days
- Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
- Cycle to work scheme
- Healthcare plan and employee assistance programme
- Discounted gym membership
- Discounts on cinema tickets, restaurants, high street shops and more via Perks
- Pension scheme with generous employer contributions up to 9%
Our Requirements
- Experience in cash handling procedures including card transactions, cheques and banking procedures
- Competent in the use of Microsoft Office and computer literate
- Experience in following audit trails including the detection and prevention of fraud
- Excellent analytical and communication skills
- Excellent attention to detail to accurately record and input data
- Good organisational skills and a flexible approach to work
- The Cash Office team is busiest when the Zoo is busiest, during school holidays (Cheshire West & Chester) and bank holidays. Restrictions regarding the taking of annual leave are in place during this time.
Although not essential, the following would be desirable:
- Experience in customer service
- It would be advantageous if candidates can start as soon as possible
More about us
We’re not just an amazing, award-winning visitor attraction that’s home to 30,000 incredible animals inside 128 acres of stunning gardens. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction.
Shortlisting will take place while the advert is live and it is possible that interviews may commence during this time. The advert may be closed early if a suitable candidate is found. We encourage interested candidates to apply as soon as possible to avoid disappointment.
Closing date for applications is Sunday 28 December