IT Infrastructure Engineer  

A work setting like no other – where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break? 

The Role – IT Infrastructure Engineer 

This is a key role working as part of our professional IT team to provide an effective and efficient IT Infrastructure support 

As an IT Infrastructure Engineer, you will:  

Management and upkeep of Chester Zoo’s IT infrastructure including servers, cloud services, networks, and security – documenting, monitoring and reviewing the workload of IT systems across the organisation’s IT estate, and ensuring any issues are addressed in a timely manner. 

Deliver IT infrastructure projects on time and to budget and to the required quality, while adhering to IT and project management best practice. Work with IT Management to influence behavioural changes to implement successful infrastructure projects.  

Support the user community by dealing with escalations from the IT support team, and by ensuring that any IT work requests are submitted through the relevant channels for appropriate prioritisation. 

Support your line manager by providing subject matter expertise in support of IT infrastructure decisions, and deputising for them in their absence on IT infrastructure-related issues.  

Identify gaps in your knowledge/skills and work with your line manager to address the gaps, mentor junior members of the team, and provide individual training and development within the wider IT team as needed.  

Efficiently prioritise activities and monitoring so that service levels are met within agreed timescales and working hours. Ensure processes and procedures are always followed, that confidentiality is maintained, and that data protection and security policies are followed. 

What makes Chester Zoo a great place to work? 
 
As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of nearly 500 permanent and 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development. 

The Package 

Permanent contract 

40 hours per week, worked Monday-Friday between 8am-7pm, emergency on-call also provided. 

33 days annual leave  

Salary of £34458.07  

Staff pass so you can visit the zoo during your time off plus a number of complimentary tickets for your family and friends 

Access to healthcare plan 

Employer contributory pension scheme  

Our Requirements – IT Infrastructure Engineer 

Industry experience and a related degree and/or certifications in: 

Networking and network security systems such as firewalls, NACs, and the principles of securing a network JOBS

Cloud technologies such as Office 365, Azure, Amazon AWS, and Google Cloud Services 

Microsoft server technologies, VMWare, and Linux based systems. 

Managing and maintaining SAN, NAS and other storage technologies.  

Demonstrate experience of IT best practice methodologies. 

Comfortable managing and maintaining infrastructure with a high level of complexity, and the documentation required to support that. 

Working collaboratively with non-IT colleagues to ensure successful delivery of IT infrastructure projects. 

Experience of managing and maintaining security solutions and situations. 

Experience of working in compliance environments such as GDPR and PCI-DSS. 

Ability to maintain confidentiality and an understanding of data protection 

More About Us 

We’re not just an amazing, award-winning visitor attraction that’s home to 20,000 incredible animals. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction.  

Closing date for applications is 30th September 2022 

Shortlisting of applications and interviews for the role will take place while the advert is live; the advert will close once the successful candidate is found.  Interested candidates are therefore encouraged to submit applications as quickly as possible.