Job details

IT Support Assistant

Job reference: 000149

Location: Chester

Closing date: 28/01/2022

Salary: £21,128.39

Employment type: Permanent - Full Time

Department: IT

Hours per week: 40

A work setting like no other – where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break?

The Role – IT Support Assistant

This is a key role working as part of our professional IT team to provide an effective and efficient IT systems and user desktop support. 

As an IT Support Assistant you will: 

  • Provide an effective and efficient IT systems and user desktop support; following procedures, asking relevant questions, troubleshooting and escalating where necessary.
  • Accurately log, manage and update jobs on the IT helpdesk, ensuring that SLA’s are met. 
  • Take ownership of IT jobs within the IT helpdesk, using initiative, skills and knowledge to deal with jobs proactively and follow through to closure.
  • Ensure users’ systems are setup correctly and escalate to IT Analysts if required.
  • Provide user training and new user on-boarding, demonstrating excellent customer service skills at all times.
  • Maintain the IT asset management system.

What makes Chester Zoo a great place to work?

As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of nearly 500 permanent and 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development.

The Package

  • Permanent contract
  • 40 hours per week, worked Monday-Friday between 8am-7pm and 1 in 3 weekends/bank holidays as rostered (time off in lieu will be provided)
  • 33 days annual leave 
  • Salary of £21,128.39 
  • Staff pass so you can visit the zoo during your time off plus a number of complimentary tickets for your family and friends
  • Access to healthcare plan
  • Employer contributory pension scheme 

Our Requirements – IT Support Assistant 

  • Microsoft systems support experience.
  • The ability to work on your own initiative, a desire to learn and improve processes.
  • Excellent verbal and written communication skills, evidencing good attention to detail.
  • Well-developed interpersonal skills; professional and helpful with the ability to convey information in a user-friendly format.
  • The ability to maintain confidentiality and an understanding of data protection. 

Although not essential, the following would be desirable: 

  • A relevant degree and an understanding of networking.

More About Us

We’re not just an amazing, award-winning visitor attraction that’s home to 20,000 incredible animals. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction. 

Closing date for applications is 28th January 2022​​​​​​​
Shortlisting of applications and interviews for the role will take place while the advert is live; the advert will close once the successful candidate is found.  Interested candidates are therefore encouraged to submit applications as quickly as possible.


The closing date for this job has now passed.