Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under- represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the
role as set out in role profiles.
Citizens Advice is a charity helping millions of people solve their problems. We help anyone that contacts us across a huge range of problems from managing debts, to making complaints about faulty consumer goods, from employment issues to housing problems.
As well as giving advice directly, we work to fix the underlying causes of people’s problems. We use the data and evidence gathered to advocate for changes to policy, regulation and business practices.
We build and use technology to help us do this. For example, we:
● host 1,500 pages of advice on citizensadvice.org.uk which were viewed 34 million times last year.
● build our own Ruby on Rails case management system to support our 30,000 staff and volunteers to help 2.6 million people face-to-face, by phone, by email or online chat.
● use data science to unearth the problems that our advice can’t help with, such as structural problems with Universal Credit. Our evidence led to changes in policy.
What you would be doing
You will be working in a multi-disciplinary team helping to build a new and improved website for citizensadvice.org.uk.
Our Tech Stack
We like to use Ruby, Rails, Rspec, React, Cucumber, Webpack, Sass, Docker, Jenkins and AWS. GitHub, Figma, Slack and Google Hangouts are our tools for collaborative working. We also develop and maintain our own design system. You don’t need to know about all of these before you join us – we’re happy to help you learn our tech stack after you are part of the team.
Ways of working
We have made good progress since starting our journey on digital technology in earnest in 2014. We’ve moved out of outsourced legacy technology contracts to build
an in-house software development capability. We’re broadening our digital team to focus on our wider customer journey, investing in disciplines like UX, service design, and content design. You will be working as part of a 120 person combined digital capability, working closely across disciplines in agile product teams.
To find out more, you can read our blog where we talk openly about the work we do.
You can find out more about what we offer our employees on our website.
We will provide you with the right tools: every developer has a Macbook Pro and whatever else you need to get the job done.
What we expect from you:
- Creating accessible UIs that adhere to WCAG 2 AA and AAA standards
- Good knowledge in responsive design & progressive enhancement
- Willing to learn new technologies and build excellent user interfaces
- Experienced at creating mobile first fully responsive front ends
- A good understanding of website performance and optimisation
- Experience working with task runners like Webpack
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.