Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from LGB and Trans and non-binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
Citizens Advice is a charity helping millions of people solve their problems. We help anyone that contacts us across a huge range of problems from managing debts, to making complaints about faulty consumer goods, from employment issues to housing problems. As well as giving advice directly, we work to fix the underlying causes of people’s problems. We use the data and evidence gathered to advocate for changes to policy, regulation and business practices.
We build and use technology to help us do this. For example, we:
- host 1,500 pages of advice on citizensadvice.org.uk which were viewed 34 million times last year
- built our own Ruby on Rails case management system to support our 30,000 staff and volunteers to help 2.6 million people face-to-face, by phone, by email or online chat
- use data science to unearth the problems that our advice can’t help with, such as structural problems with Universal Credit – work which has led to changes in policy
Engineering Managers will be leading and managing the development staff in our Technology team.
You will be helping to define and implement our technology strategy.
You will be guiding the people in our cross-functional product development teams, helping them to optimise their processes and tools. We want you to champion standards for their work, communities of practice to share ideas across multiple teams, iterative and user-centred development, and collaborative working practices.
You will be helping to define a career progression framework for the engineering team, so that everybody knows what next steps might be available to them in their careers, and what they can do to prepare for those. You will be supporting your staff to define their own personal development goals, and ensuring they have the time and resources to learn what they need to learn. You will be recruiting and onboarding new staff.
You will be coaching team members and helping them to do the best work they can together. You’ll be making our teams better!
We like to use Ruby, Rails, Rspec, React, Cucumber, Webpack, Sass, Docker, Jenkins, AWS, Glue and Redshift. GitHub, Slack and Google Hangouts are our tools for collaborative working. You don’t need to know all of these before you join us – we’re happy to help you learn our tech stack after you are part of the team.
Our teams all work in Agile, iterative ways, focusing on the needs of our clients and advisers. We do not dictate methodology; each team is empowered to adopt practices that work for them.
We will provide you with the right tools: everyone in the team has a Macbook Pro and whatever else you need to get the job done.
Our digital development teams are now working remotely. You can contribute from wherever you live within England or Wales. We are making some office spaces available for people who prefer to work there.
We recognise that different working patterns suit different people. There is a standard default Monday-to-Friday working pattern, but you can agree to modify this with your line manager.
Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
In the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.